miku1211/customer-support-tickets

这是一个关于客户支持票证的数据集，包含标记的客户电子邮件和支持响应。数据集支持英语和德语，适用于文本分类、摘要和问答等任务。数据集包含多个字段，如队列、优先级、语言、主题、正文、回答、类型、业务类型和标签等，用于详细描述票证的各个方面。此外，数据集还提供了不同队列、优先级和类型的详细解释，以及数据集的用途和创建者信息。

This is a dataset about customer support tickets, containing labeled customer emails and support responses. The dataset supports English and German and is suitable for tasks such as text classification, summarization, and question-answering. The dataset includes multiple fields such as queue, priority, language, subject, body, answer, type, business type, and tags, which describe various aspects of the tickets in detail. Additionally, the dataset provides detailed explanations of different queues, priorities, and types, as well as the uses of the dataset and information about the creator.