Austin Energy Customer Counts by Customer Class

Austin Energy has four main customer classes: residential, commercial, industrial, and other.

Residential customers live in single-family dwellings, mobile homes, townhouses, or individually metered apartment units.

The majority of commercial customers are small to large businesses that fall under Austin Energy’s secondary level of service. This means Austin Energy owns, operates, and maintains the equipment (wires, transformers, etc.) supplying power to those facilities.

Industrial (Primary) customers take service at high voltage (12,500 volts or higher) and own, operate and maintain their own equipment. Consequently, Austin Energy experiences lower overall system losses and it costs less to serve these customers. Large commercial and industrial customers such as semiconductors, high-tech facilities, and data centers typically fall under the primary level of service. These customers have very high usage and load factors because they tend to operate 24/7.

The final class, other, typically refers to street lighting and facilities such as ballparks.

奥斯汀能源公司主要分为四大客户类别：住宅、商业、工业及其他。住宅客户居住在独立住宅、移动房屋、联排别墅或独立计量的公寓单元。大多数商业客户属于奥斯汀能源次级服务级别，这意味着奥斯汀能源拥有、运营和维护向这些设施供电的设备（电线、变压器等）。工业（初级）客户接受高压（12,500伏特或更高）服务，并自行拥有、运营和维护其设备。因此，奥斯汀能源的系统整体损耗较低，为这些客户提供服务的成本也相应较低。大型商业和工业客户，如半导体、高科技设施和数据中心，通常属于初级服务级别。这些客户具有非常高的使用率和负荷系数，因为他们往往全天候运行。最后一类，其他，通常指的是街道照明和如棒球场等设施。