Saudi Banking App Customer Reviews

This dataset was collected and curated as part of an ongoing PhD research project focusing on user-centered requirement analysis and satisfaction modeling in Saudi mobile banking applications. It contains raw customer review data, including the review date, source store (Google Play or App Store), bank name, textual review content, and user rating (1–5 scale). As a PhD student researcher, I intend to release an updated and refined version of this dataset in the future that will include additional processed attributes such as sentiment polarity, user intent, Kano classification (Must-Be, Performance, Attractive), and structural metrics derived from ontology-based analysis. This initial version serves as a foundational resource for researchers interested in sentiment analysis, feature prioritization, or satisfaction–achievement modeling within the context of Saudi mobile banking services.