Tobi-Bueck/customer-support-tickets

客户支持工单数据集，包含20,000个工单条目，适用于训练模型对支持工单进行分类和优先级排序。数据集提供了优先级、队列、类型、标签和业务类型等信息，并具有详细的字段结构，包括部门、类型、优先级、语言、主题、完整的电子邮件文本和客服回复。

Customer Support Tickets dataset containing 20,000 ticket entries, suitable for training models to classify and prioritize support tickets. The dataset includes information such as priority, queue, type, tags, and business type, with a detailed structure of fields including department, type, priority, language, subject, full email text, and agent answers.