Workshop digitalisation and its effect on manufacturing operations management: a new analysis method from a data quality perspective

Workshop digitalisation (WD) provides a rich supply of real-time production data to achieve efficient manufacturing operations management (MOM). However, if data quality (DQ) cannot be ensured, manufacturing enterprises will not benefit from WD despite the resources invested. This study proposes a new method to evaluate the effect of WD from a data quality (DQ) perspective and identifies the root causes of WD failures at the operational level by information stream analysis based on an extended value stream mapping 4.0 (VSM4.0). The method is developed through a Design Science Research (DSR) approach and tested in an automobile parts manufacturer in China.