Survey Dataset on Influence of Client Relationship Maintenance Process on the Firm performance of Architectural Firms in Lagos, Nigeria

The contents of the dataset presented in this article comprise primary data which contains empirical information that demonstrates the influence of client relationship maintenance process on the firm performance of architectural firms in Lagos, Nigeria. Copies of a questionnaire were administered to principals of registered architectural firms in Lagos, Nigeria to acquire relevant data. The demographic characteristics of the respondents were presented in Table 1 while the characteristics of the architectural firms were presented in Table 2. Table 3-11 contain data that describe the influence of client relationship maintenance process on the performance of the surveyed architectural firms. The data comprise the model summaries, analysis of variance (ANOVA) of the variables of the study and the estimated coefficients of the explanatory variables (beta values) from the standardized regression coefficients that set financial, non-financial and overall financial performance as the criterion variables. Fig. 1-6 present data on the financial performance dimension of the firm performance of the firms, while Fig. 7-12 present data on the non-financial performance dimension. Fig. 1 presents data on the respondents’ rating of the firms’ financial performance after tax in the past three years while Fig. 2 presents the number of projects executed by firms in the past three years. The costs of projects executed by the firms in the past three years was presented in Fig. 3. Fig. 4 presents data on the respondents’ rating of the firms’ increase in company assets in the past three years while Fig. 5 presents the number of new clients acquired by the firms in the past three years. The number of branch offices that the firm opened in the past three years was presented in Fig. 6. Additionally, for the non-financial performance dimension of the firm performance of the firms, Fig. 7 presents data on the respondents’ rating of the frequency of clients’ complaints about the firm’s service delivery in the past three years while Fig. 8 presents the respondents’ rating of the frequency of referrals obtained from current clients in the past three years. The number of branch offices that the firm opened in the past three years was presented in Fig. 9. Also, Fig. 10 presents data on the respondents’ rating of the employees’ commitment to work in the past three years while Fig. 11 presents the respondents’ rating of employees’ compliance with work hours in the past three years. Nevertheless, Table 4 contains data that described the client relationship maintenance process practiced in the firms.