Primary drivers of investment of contact centers worldwide 2019

This statistic shows the primary drivers of growth for contact centers worldwide as of February 2019. During the survey, 85 percent of contact center industry leaders said their organization's main driver of growth was customer experience and expectations.

本统计数据展示了截至2019年2月全球联络中心的增长主要驱动力。在调查期间，85%的联络中心行业领导者表示，他们组织增长的主要驱动力是客户体验及期望。