Working conditions at home during the pandemic: an analysis of collective subject discourse of workers in the travel agency sector

Abstract The Covid-19 pandemic accentuated labor precariousness and exploitation of workers through new work configurations, such as the home office model, the transformation of home into a working environment, the intensification and flexibility of working journeys and the loss of social rights. Thus, this research aimed to analyze working conditions at home during the Covid-19 pandemic based on the collective subject discourse of workers in the travel agency sector. Therefore, the theoretical-methodological path was guided by the method of complexity, including bibliographic research, data collection by virtual interviews and application of Collective Subject Discourse and Discourse Analysis. As a result, workers had contradictory and complementary perceptions of their working conditions during the pandemic, with emphasis on: significant wage reduction; lack of protection for workers’ health; and work at home without guarantee of adequate resources. Therefore, it becomes evident the precariousness of working conditions and the shattering of social labor rights.