广东省茂名市-国家机构-茂名市12345热线平台事项表信息

该数据包括了2025年以来茂名市12345热线新平台新系统工单表，12345政务服务便民热线（简称12345热线），指各地市人民政府设立的由电话12345、市长信箱、手机短信、手机客户端、微博、微信等方式组成的专门受理热线事项的公共服务平台，提供“7times24小时”全天候人工服务。12345热线可以提高为民服务水平，推进依法行政，创新社会治理，维护自然人、法人和其他组织的合法权益。包括涉事单位、诉求问题、民生服务事项等信息。

This dataset contains work order records of the new platform and new system of the 12345 Hotline in Maoming City since 2025. The 12345 Government Service Convenience Hotline (referred to as the 12345 Hotline for short) is a public service platform established by municipal people's governments across the country, which provides services via multiple channels including the 12345 telephone line, mayor's mailbox, mobile SMS, mobile client, Weibo and WeChat, and is specially designated to accept hotline-related matters. It offers 24/7 manual customer service. The 12345 Hotline serves to enhance people-oriented service quality, advance law-based administration, innovate social governance, and protect the legitimate rights and interests of natural persons, legal persons and other organizations. The dataset covers information such as the involved units, appeal issues and people's livelihood service matters.