Labor renormalizations and workplace infidelities in the glass industry: an ergological analysis

Abstract Based on an ergological approach to labor relations, this article analyzes the “dramatics” involved in the processes of renormalization in work situations in a glass processing company. For data analysis, a methodological triangulation was performed through documentary survey, direct observation of work, and semi-structured interviews. We used content analysis, with categories-defined post analysis, namely: (1) In addition to prescription: the use of self at work and recognition; (2) Hierarchical management: the lack of valorization of workers’ knowledge; and (3) Dramatics: in pursuit of production goals and losses. Analysis showed that the management of uses of the self by operators from the three production lines renormalize their activities based on individual values and the environment and on the collective knowledge of this workplace. Such renormalizations involve dramatic, due to the confrontations experienced in the pursuit of the goals of production and reduction of procedural losses in an infidel environment, where the organization of work is guided by hierarchical values, with the valuation of compliance with orders involved in poor communication between levels or the recognition of workers’ knowledge.摘要 本文基于面向劳动关系的工效学（ergological）研究路径，对某玻璃加工企业工作场景中再规范化（renormalization）过程所涉及的戏剧化现象展开分析。数据分析环节采用三角验证法，通过文献调研、工作现场直接观察与半结构化访谈三种方式开展。本次研究采用内容分析法，预先设定分析类别后开展分析，具体类别如下：(1) 指令之外：工作中的自我运用与身份认同；(2) 层级化管理：对劳动者知识价值的忽视；(3) 戏剧化现象：追逐生产目标与流程损耗问题。分析结果显示，来自三条生产线的作业人员通过对自身工作中自我运用的管理，基于个人价值观、工作环境以及该工作场所的集体知识，对自身作业活动进行再规范化调整。此类再规范化过程均带有戏剧化色彩，原因在于作业人员在追逐生产目标、降低流程损耗的过程中，会在以层级价值观为导向、层级间沟通不畅且漠视劳动者知识价值的工作环境中遭遇各类对立冲突。