FCA mandated and voluntary information on current account services - August 2019

Current account providers are publishing better information about the services they offer consumers and small businesses. This follows action by the FCA and the Competition and Markets Authority (CMA), and a voluntary commitment by banks and building societies.

This information helps consumers and small businesses find the right service for them, get the most out of it, and get help if things go wrong. It will also help others such as comparison services and the media to compare current accounts.

Below are tables of collected metrics on speed of service and on major incidents for each brand.

当前账户服务提供商正致力于向消费者和中小企业提供更为详尽的服务信息。此举源于英国金融行为监管局（FCA）及竞争与市场管理局（CMA）的监管举措，以及银行和建筑协会的自愿承诺。此类信息有助于消费者和中小企业寻找到符合其需求的服务，最大化利用服务价值，并在问题发生时获得协助。同时，它亦便于比较服务提供商和媒体对活期存款账户进行比较。以下为针对各品牌在服务速度及重大事件方面的收集指标表格。