Barometer customer satisfaction at the station

The **barometer of customer satisfaction** at the station is the main tool for measuring the perceived quality of SNCF Gares & Connections. Customers are interviewed face to face at the station and note the station from 0 to 10 around the 7 promises of service: * Promise 1: information * Promise 2: travel * Promise 3: cleanliness and safety * Promises 4: the comfort of waiting * Promise 5: trade and services * Promise 6: architecture and animations * Promise 7: sustainable mobility These measurements are carried out at the 130 largest stations with a frequency of 2 annual waves in March and September.