The effects of e-government evaluation, trust and the digital divide in the levels of e-government use in European countries

Despite the significant amounts of public investment devoted to enhancing e-government over the last ten years, citizens’ use of this service is still limited, posing a challenge to national governments. Using a regression analysis applied to panel data derived from 27 European countries for the period from 2010 to 2018, our work confirms that supply-side e-government performance evaluations, the level of citizen trust in the government, income per capita and education are determinants of the level of citizens’ use of e-government. Furthermore, the results of the cluster analysis suggest that, over the study period, in the group of countries with highest e-government use rates, the variables under study exhibit more favourable relative values.