BanglaPSG: A Bangla Public Service Grievance Dataset for Category and Severity Classification

This dataset consists of Bangla-language public service grievances, collected from various social media platforms, to support research in natural language processing, artificial intelligence, and smart governance systems. These grievances are based on actual public service problems experienced by citizens and provide valuable information on dissatisfaction and service quality. The data has been manually categorized into six public service categories: Food, Road and Transport, Water, Waste, Electricity, and Healthcare. Moreover, each complaint is categorized into one of three severity levels: Low, Medium, and High. Such dual-level annotation enables the dataset to be used for multi-class classification and severity prediction.
Key Features of the Dataset:
Source and Collection:
Publicly available posts and comments from various social media platforms were gathered to collect complaints, including Facebook, YouTube, Reddit, and Instagram. The dataset reflects the responses of citizens in Bangladesh and their complaints related to basic government services. Although the texts are mainly written in Bangla, a few entries contain informal expressions commonly used on social media.
Content:
The dataset includes complaints provided by citizens referring to issues such as food quality and pricing, road conditions and transportation problems, water supply, waste management, electricity services, and healthcare facilities. The complaints range from mild dissatisfaction to serious grievances that require timely action from the government. A severity label has been assigned to each complaint to indicate its intensity and urgency.
Purpose and Use Cases:
Grievance Classification: Supports the development of machine learning models to classify public service complaints using Bangla natural language processing.
Severity Prediction: Supports AI models in predicting the urgency of citizen grievances.
Smart Governance Research: Enables the analysis of data and improve public service delivery and citizen satisfaction.
Social Media Analysis: Provides a resource for analyzing public opinion and discussions about services in Bangla.