Channels of Impact: User Reviews when Quality is Dynamic and Managers Respond
收藏NBER2017-04-01 更新2025-01-04 收录
下载链接：
https://www.nber.org/papers/w23299
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资源简介：
We examine the effect of managerial response on consumer voice in a dynamic quality environment. We argue that, in this environment, the consumer is motivated to write reviews by, in addition to altruism, the possibility that the reviews will impact the quality of the service directly. We examine
提供机构：
美国国家经济研究局
创建时间：
2017-04-01
