E-banking service quality and its effects on customer involvement, trust & satisfaction: a moderation and mediation approach
收藏researchdata.up.ac.za2021-03-13 更新2025-03-26 收录
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https://researchdata.up.ac.za/articles/dataset/E-banking_service_quality_and_its_effects_on_customer_involvement_trust_satisfaction_a_moderation_and_mediation_approach/14206787/1
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资源简介：
This is data collected for a qualitative research for determining E-banking
service quality and its effects on customer involvement, trust &
satisfaction, hence a moderation and mediation approach was used.
本数据集系为定性研究而收集，旨在评估电子银行业务服务质量及其对客户参与度、信任与满意度的影响，因此采用了调节与中介方法。
提供机构：
University of Pretoria
