智慧城管平台解决方案

一、项目目标     感知智能化。万物互联，汇接万物。 协同联动化。整体联动，提质提效。决策数据化。以数施政，助力决策。 管理智慧化。全域覆盖，可用可控。民生品质化，创新服务，服务民生。二、建设内容    1. 建立统一的监督指挥中心机构，编制统一的指挥手册，建立完善的评价考核体系。      2.建设6标系统+ N个行业应用系。     3.建设数据，地理编码数据，部件数据实景三维数据     4.监督指挥中心场地建设/ 数据中心/ 有线/无线网络三、平台构成     1.总体框架（见正文）     2.市、县级城市综合管理服务平台    3.业务指导系统。共享、展示知识和经验，通过城市之间的相互学习，提升城市管理和服务水平。     4.智慧协调系统（见正文）    5.无线数据采集子系统。监督员量身定制的手持信息采集终端，通过该系统，监督员可以将日常巡查发现的城市管理问题，在拍照、录音并形成案件表单后，快速上报到城市管理监督中心。此外监督员还可以利用该系统接收监督中心  分派的各项任务，对城市管理问题进行核实核查。    6.呼叫中心受理子系统。是为城市管理监督中心定制的受理工作平台，用户可以通过该系统受理各种来源的城市管理问题，包括公众通过电话等途径举报的城管问题和监督员使用城管通上报的各类问题。    7.协同工作子系统。实现图、文、表一体化的数字化城市管理，实现基于工作流的监督中心、指挥中心、各专业部门、各级领导之间协同工作，具有良好的自适应性、良好的可扩展性和免维护性。系统将任务派遣、任务 处理反馈、任务核查、任务结案归档等环节关联起来，实现各个部门之间的资源共享、协同工作和协同督办。    8.监督指挥子系统。具有整合地理空间数据和业务数据信息、实现基于地图的监督指挥等功能，并能对发生市政监管问题的位置、处置过程、监督员在岗情况、处置结果等信息进行实时监控，既可以在日常工作中实时监控智慧城管业务运行状况，又可以在相关人员参观时，展示智慧城管运行成果。    9.综合评价子系统.运用综合评价模型，将信息化技术、评价考核的工作模式应用到智慧城市管理中，通过基于“智慧城市管理信息系统”的信息存储和信息查询，实现对历史 数据的评价分析，将其以图形化或表格化。  10.地理编码子系统。地理编码子系统提供了一种把具有地理位置的信息资源赋予地理坐标、进而可以为计算机所计算的方式。通过地理编码，将城市现有的地址进行空间化、数字化和规范化，在地址名称与地址实际空间位置之间建立起对应关系，实现地址空间的相对定位，把各种数据资源反映到空间上，提高空间信息的可读性，在空间范围内达到信息的整合。      11.基础数据资源管理子系统。是给系统管理员使用的管理平台，用于维护智慧城管信息系统所使用的空间地理信息数据，实现空间地理信息数据的发布，并对不同地图来源的整合。   当用户空间管理范围、空间数据、部  件数据发生变化时，系统管理员通过系统可以实现空间数据的维护。    12.应用与维护子系统。快速搭建、维护城市管理业务，定制业务工作流程，   设置组织机构、修改业务流    程、调整人员权限、系统数    据备份等日常维护工作。  13.行业应用系统（见正文）     14.公众服务系统（见正文）     15.数据汇聚系统。根据城市综合管理服务工作要求，汇聚城市管理基础、城市部件事件监管、城市管理行业应用、相关行业、公众诉求和网络舆情等数据。      16.数据交互系统。数据交换子系统具有与上级城市综合管理服务平台、各专业子系统等进行数据交换的功能。交换的数据可包括城市部件事件监管、城市管理行业应用、相关行业、公众诉求和网络舆情等数据等。通过建立统 一的政务信息交换标准规范及数据交换系统，实现城市电子政务信息的整合与共享。四、行业运用  1.综合执法管理系统。通过整合行政执法资源，统一行使各部门相关行政执法权限，处理日常巡查发现、领导办、群众举报、企业双随机抽检和指挥中心下发的各项任务，将行政许可、行政监督、行政强制和行政处罚等环节相结合，避免多头执法，提高效率。可对接工商法人库，将全市所有的企业信息同步过来，并分配到具体的网格中进行网格化管理。目前系统通过整合企业数据，为后续执法提供基础数据支撑； 届时网格员和执法人员在日     常工作中可通过企业名称、行业分类等进行快速检索查询。并在地图上进行位置标注，并对企业检查、抽查的记录进行登记上传。  2.智慧执法APP.为信息采集员提供移动执法通设备，同时为一线执法队员提供配套设备，实现严肃、文明执法的信息化.      3.“智慧城管”微信公众号.是市民参与城市管理、享受城管服务、与城管互动的窗口，是市民与城管的连心桥，是推进城市管理工作由单纯的政府单向管理向政民双向互动、共治共管、共建共享转变的重要手段。“我为人民管城市，我和百姓心连心”城管理念得以体现，优化了公 众交互体验，进一步提升了市民百姓参与城市管理的热情，推进城市管理水平持续提高。   4.智慧停车管理系统。集智能无线地磁、智慧停车管理服务平台以及手机App/PDA等于一体， 用户不用架设无线基站， 不用投入监控主机， 彻底颠覆传统 停车管理系统的施工运维模式。   5.智慧AI视频识别分析系统。建设城管城市视频智能分析系统，通过视频监控中的AI（人工智能） 识别技术，实时智能分析，识别公共环境、公共秩序等方面存在的占道经营、游摊小贩、垃圾乱堆、机动车乱停乱放等城市违法乱纪行为。并触发预 警，和平台的城管指挥调度中心进行事件处置联动 。  6.市政物联网监测平台（见正文）。  7.渣土运输监管平台。渣土运输监管管理平台可对所有的工程渣土运输驾驶员、渣土车工地、渣土消纳场、渣土运输车辆全程实时监管，监管渣土车运输过程中不按规定线路行驶，抛洒滴漏、车辆超载、疲劳行驶等问题。  8.智慧环卫管理平台。对环卫车辆作业管理，包括对车辆轨迹、车载内外视频、路线规划范围、车辆报警信息等进行实时监管。   9.桥梁安全监测平台（见正文）。  10.城市积水监测平台（见正文）  11.地下管网管理。用新的技术手段和方法， 建立基于物联网感知体系和地理信息系统平台的地下管网信息系统，实时 监测给水、排水、燃气、热力、电信、电力、工业 管道的跑冒滴漏及安 全信息。     12.智慧公厕管理。通过对公厕智能化管理、公厕保洁管理、公厕公众服务、公厕大数据分析， 实现智慧公厕落地， 实时查看保洁员定位和行动轨迹； 并为公众提供全新的公厕服务。     13.市容市貌管理。通过市容市貌管理， 对城市商户门前三包、流动摊贩等进行统一管理、全民参与加强市容市貌监管，打造共建共治共享的智慧城管新格局。 加强城市管理工作， 美化城区环境， 塑造良好的城市形象， 提 升城市竞争力， 加快现代化文明城市建设进程。    14.智慧园林管理。智慧园林监管系统通过应用最新一代信息技术， 实现从园林绿植养护过程中的动态监测。建立园林绿植大数据， 为行政决策提供科学依据。包括绿植养护计划、绿植专项活动、绿化数据管理、名优树木信息管理等。五、实施成效     1.视频监控全接入     2.领导工作全局化。     3.分析研判多维化。     4.打造城管大数据。     5.实现业务大联动。

I. Project Objectives
Perceptual Intelligence: Interconnect everything and integrate all resources.
Collaborative Linkage: Achieve overall coordination to improve quality and efficiency.
Data-driven Decision-making: Govern with data to support scientific decision-making.
Smart Management: Achieve full coverage with controllable and available resources.
Improved Livelihood Quality: Innovate services to serve people's livelihood.

II. Construction Content
1. Establish a unified supervision and command center, compile unified command handbooks, and establish a complete evaluation and assessment system.
2. Construct 6 standard systems plus N industry application systems.
3. Construct data resources including geographic coding data, component data, and real-scene 3D data.
4. Construct venues for the supervision and command center, data center, as well as wired and wireless networks.

III. Platform Composition
1. Overall Framework (see the main text)
2. Municipal and county-level urban comprehensive management service platforms
3. Business Guidance System: Share and display knowledge and experience, and improve urban management and service levels through mutual learning between cities.
4. Smart Coordination System (see the main text)
5. Wireless Data Collection Subsystem: Customized handheld information collection terminals for supervisors. Through this system, supervisors can quickly report urban management issues discovered during daily inspections to the urban management supervision center after taking photos, recording audio and generating case forms. In addition, supervisors can also use this system to receive various tasks assigned by the supervision center and verify urban management issues.
6. Call Center Acceptance Subsystem: A customized work acceptance platform for the urban management supervision center. Users can accept urban management issues from various sources through this system, including urban management issues reported by the public via telephone and other channels, and various issues reported by supervisors using the Urban Management Tong terminal.
7. Collaborative Work Subsystem: Achieve integrated digital urban management combining graphics, text and tables, and realize collaborative work between the supervision center, command center, various professional departments and leaders at all levels based on workflow. The system has good adaptability, scalability and maintenance-free features. It links links such as task dispatch, task processing feedback, task verification, task closure and archiving, to realize resource sharing, collaborative work and collaborative supervision among various departments.
8. Supervision and Command Subsystem: Integrates geospatial data and business data information, realizes map-based supervision and command functions, and can real-time monitor information such as the location of municipal supervision issues, disposal process, supervisors' on-duty status and disposal results. It can not only real-time monitor the operation status of smart urban management services during daily work, but also display the operation results of smart urban management when relevant personnel visit.
9. Comprehensive Evaluation Subsystem: Apply comprehensive evaluation models, information technology and evaluation and assessment work modes to smart urban management. Through information storage and query based on the "Smart Urban Management Information System", realize evaluation and analysis of historical data, and present them in graphical or tabular formats.
10. Geocoding Subsystem: The geocoding subsystem provides a method to assign geographic coordinates to information resources with geographical locations, enabling computer-based calculation. Through geocoding, existing urban addresses are spatialized, digitized and standardized, establishing a correspondence between address names and their actual spatial locations, realizing relative positioning of address spaces, mapping various data resources to spatial dimensions, improving the readability of spatial information, and achieving information integration within spatial scopes.
11. Basic Data Resource Management Subsystem: A management platform for system administrators, used to maintain spatial geographic information data used in the smart urban management information system, realize the release of spatial geographic information data, and integrate data from different map sources. When the user's spatial management scope, spatial data and component data change, system administrators can maintain spatial data through the system.
12. Application and Maintenance Subsystem: Quickly build and maintain urban management services, customize business workflows, set up organizational structures, modify business processes, adjust personnel permissions, perform system data backup and other daily maintenance tasks.
13. Industry Application Systems (see the main text)
14. Public Service Systems (see the main text)
15. Data Aggregation System: Aggregate data including urban management basics, urban component event supervision, urban management industry applications, related industries, public appeals and online public opinion in accordance with the requirements of urban comprehensive management service work.
16. Data Interaction System: The data exchange subsystem has the function of data exchange with superior urban comprehensive management service platforms and various professional subsystems. The exchanged data can include urban component event supervision, urban management industry applications, related industries, public appeals and online public opinion data, etc. By establishing unified government information exchange standards and data exchange systems, realize the integration and sharing of urban e-government information.

IV. Industry Applications
1. Comprehensive Law Enforcement Management System: Integrate administrative law enforcement resources, uniformly exercise relevant administrative law enforcement authority of various departments, handle various tasks discovered during daily inspections, led by leaders, reported by the masses, inspected via random double-checks of enterprises and issued by the command center. Combine links such as administrative licensing, administrative supervision, administrative coercion and administrative punishment to avoid multiple law enforcement and improve efficiency. It can be connected to the industrial and commercial legal person database to synchronize all enterprise information in the city and assign them to specific grids for grid-based management. At present, the system provides basic data support for subsequent law enforcement by integrating enterprise data; grid members and law enforcement personnel can quickly retrieve and query via enterprise name, industry classification and other methods during daily work, mark positions on maps, and register and upload records of enterprise inspections and random checks.
2. Smart Law Enforcement APP: Provide mobile law enforcement devices for information collectors and supporting equipment for front-line law enforcement personnel, realize informatization of strict and civilized law enforcement.
3. "Smart Urban Management" WeChat Official Account: A window for citizens to participate in urban management, enjoy urban management services and interact with urban management departments, serving as a bridge between citizens and urban management. It is an important means to promote the transformation of urban management from one-way government management to two-way government-citizen interaction, co-governance and shared construction. The urban management concept of "I manage the city for the people, and my heart is connected with the people" is reflected, optimizing public interaction experience, further enhancing citizens' enthusiasm for participating in urban management, and promoting continuous improvement of urban management levels.
4. Smart Parking Management System: Integrates intelligent wireless geomagnetic sensors, smart parking management service platforms and mobile Apps/PDA, etc. Users do not need to set up wireless base stations or invest in monitoring hosts, completely subverting the construction and operation and maintenance modes of traditional parking management systems.
5. Smart AI Video Recognition and Analysis System: Construct an urban management video intelligent analysis system. Through AI (Artificial Intelligence) recognition technology in video monitoring, conduct real-time intelligent analysis to identify urban violations such as street vending, garbage dumping, and random parking of motor vehicles in public environments and order. It can trigger early warnings and link event disposal with the urban management command and dispatch center of the platform.
6. Municipal Internet of Things Monitoring Platform (see the main text)
7. Muck Transportation Supervision Platform: The muck transportation supervision platform can conduct full-course real-time supervision of all engineering muck transportation drivers, muck truck construction sites, muck disposal sites and muck transportation vehicles, and supervise issues such as driving without following prescribed routes, spilling and leaking, vehicle overloading and fatigue driving during muck truck transportation.
8. Smart Sanitation Management Platform: Manage the operation of sanitation vehicles, including real-time supervision of vehicle trajectories, in-vehicle and out-vehicle videos, route planning scopes and vehicle alarm information.
9. Bridge Safety Monitoring Platform (see the main text)
10. Urban Waterlogging Monitoring Platform (see the main text)
11. Underground Pipeline Management: Use new technical means and methods to establish an underground pipeline information system based on the Internet of Things perception system and geographic information system platform, and real-time monitor leakage and safety information of water supply, drainage, gas, heating, telecommunications, electric power and industrial pipelines.
12. Smart Public Toilet Management: Through intelligent management of public toilets, sanitation management of public toilets, public toilet services and big data analysis of public toilets, realize the implementation of smart public toilets, real-time view the positioning and movement tracks of sanitation workers, and provide brand-new public toilet services for the public.
13. Urban Appearance Management: Through urban appearance management, uniformly manage the three responsibilities in front of urban business premises and mobile vendors, and encourage public participation to strengthen urban appearance supervision, so as to create a new pattern of smart urban management featuring co-construction, co-governance and shared benefits. Strengthen urban management work, beautify the urban environment, shape a good urban image, enhance urban competitiveness, and accelerate the construction process of modern and civilized cities.
14. Smart Garden Management: The smart garden supervision system applies the latest generation of information technology to realize dynamic monitoring of garden green plant maintenance processes. Establish big data for garden green plants to provide scientific basis for administrative decision-making, including green plant maintenance plans, special greening activities, greening data management and information management of famous and excellent trees.

V. Implementation Effects
1. Full access to video monitoring
2. Overall view of leadership work
3. Multi-dimensional analysis and judgment
4. Build urban management big data
5. Achieve large-scale business linkage