World Bank Group Country Survey 2014 - Maldives

Abstract
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The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Maldives or who observe activities related to social and economic development. The following survey will give the World Bank Group's team that works in Maldives, greater insight into how the Bank's work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Maldives. A local independent firm was hired to oversee the logistics of this survey in Maldives.

- Assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Maldives perceive the Bank Group;
- Obtain systematic feedback from stakeholders in Maldives regarding:
· Their views regarding the general environment in Maldives;
· Their overall attitudes toward the World Bank Group in Maldives;
· Overall impressions of the World Bank Group's effectiveness and results, knowledge work and activities, and communication and information sharing in Maldives;
· Perceptions of the World Bank Group's future role in Maldives.
- Use data to help inform Maldives country team's strategy.

Geographic coverage
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97% of respondents were from Malé
3% were from outside Malé

Analysis unit
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Stakeholder

Universe
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Stakeholders of the World Bank in Maldives

Kind of data
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Sample survey data [ssd]

Sampling procedure
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Between April and June 2014, 300 stakeholders of the World Bank Group in Maldives were invited to provide their opinions on the WBG's work in the country by participating in a country opinion survey. Participants were drawn from the office of the President, Prime Minster; office of a minister; office of a parliamentarian; ministries/ministerial departments; consultants/contractors working on WBG-supported projects/programs; PMUs overseeing implementation of a project; atoll or island administration office; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community based organizations; the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; judiciary branch; and other organizations.

Mode of data collection
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Mail Questionnaire [mail]

Research instrument
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The Questionnaire consists of 8 sections:

A. General Issues Facing Maldives: Respondents were asked to indicate whether Maldives is headed in the right direction, what they thought were the top three most important development priorities, which areas would contribute most to reducing poverty and generating economic growth in Maldives, and how "shared prosperity" would be best achieved in Maldives.

B. Overall Attitudes toward the World Bank Group (WBG): Respondents were asked to rate their familiarity with the WBG, its effectiveness in Maldives, WBG staff preparedness to help Maldives solve its development challenges, WBG's local presence, WBG's capacity building in Maldives, their agreement with various statements regarding the WBG's work, and the extent to which the WBG is an effective development partner. Respondents were asked to indicate the WBG's greatest values and weaknesses, the most effective instruments in helping reduce poverty in Maldives, in which sectoral areas the WBG should focus most of its resources (financial and knowledge services), and to what they would attribute failed or slow WBG-assisted reforms in Maldives.

C. World Bank Group's Effectiveness and Results: Respondents were asked to rate the extent to which the WBG's work helps achieve development results in Maldives, the extent to which the WBG meets Maldives's needs for knowledge services and financial instruments, the importance for the WBG to be involved in thirty four development areas, and the WBG's level of effectiveness in eleven of these areas, such as law and justice, macroeconomic management/fiscal sustainability, anti corruption, and health.

D. The World Bank Group's Knowledge Work and Activities: Respondents were asked to rate the effectiveness and quality of the WBG's knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality. They were also asked to indicate how frequently they consult WBG's knowledge work and activities.

E. Working with the World Bank Group: Respondents were asked to rate their level of agreement with a series of statements regarding working with the WBG, such as the WBG's "Safeguard Policy" requirements being reasonable, and disbursing funds promptly. The respondents were also asked whether they think the organization is risk-averse.

F. The Future Role of the World Bank Group in Maldives: Respondents were asked to indicate what the WBG should do to make itself of greater value in Maldives and which services the Bank Group should offer more of in the country.

G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the WBG, and their usage and evaluation of the WBG's websites. Respondents were also asked about their awareness of the WBG's Access to Information policy, were asked to rate WBG's responsiveness to information requests, value of its social media channels, levels of easiness to find information they needed, the levels of easiness to navigate the WBG websites, and whether they use WBG data more often than before.

H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the WBG, their exposure to the WBG in Maldives, which WBG agencies they work with, whether they think that IFC and WB work well together, and their geographic locations.

Questionnaires were in English and Dhivehi.

Response rate
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A total of 104 stakeholders participated in the survey (35% response rate).

摘要
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世界银行集团致力于衡量参与马尔代夫发展或关注社会经济发展相关活动的客户和合作伙伴的观点。本调查将为在马尔代夫工作的世界银行集团团队提供更深入的见解，了解银行工作是如何被认知的。这是世界银行集团用来评估其利益相关者观点并制定更有效支持马尔代夫发展战略的工具之一。一家本地独立公司被雇佣来监督马尔代夫调查的物流工作。

- 帮助世界银行集团（WBG）更全面地了解马尔代夫的利益相关者对银行集团的认知；
- 收集马尔代夫利益相关者的系统反馈，包括：
· 对马尔代夫整体环境的看法；
· 对世界银行集团在马尔代夫的整体态度；
· 对世界银行集团在马尔代夫的效率、成果、知识工作和活动，以及沟通和信息共享的整体印象；
· 对世界银行集团在马尔代夫未来角色的看法。
- 利用数据帮助马尔代夫国家团队制定战略。

地理覆盖范围
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97%的受访者来自马累
3%来自马累以外地区。

分析单元
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利益相关者

总体
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马尔代夫世界银行利益相关者

数据类型
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样本调查数据 [ssd]

抽样程序
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在2014年4月至6月期间，邀请马尔代夫世界银行集团的300名利益相关者通过参与国家意见调查来提供他们对该国世界银行集团工作的看法。受访者来自总统办公室、总理办公室、部长办公室、议员办公室、部/部长部门、咨询/承包商办公室、负责项目实施的PMU、环礁或岛屿行政部门、双边和多边机构、私营部门组织、私人基金会、金融部门/私人银行、非政府组织、基于社区的组织、媒体、独立政府机构、工会、基于信仰的团体、学术界/研究机构/智库、司法部门和其他组织。

数据收集方式
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邮件问卷调查 [mail]

研究工具
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问卷包括8个部分：
A. 马尔代夫面临的普遍问题：受访者被要求表明马尔代夫是否朝着正确的方向发展，他们认为最重要的三个发展优先事项是什么，哪些领域将对减少贫困和促进马尔代夫的经济增长贡献最大，以及如何在马尔代夫实现‘共享繁荣’。
B. 对世界银行集团（WBG）的整体态度：受访者被要求评估他们对WBG的熟悉程度、其在马尔代夫的有效性、WBG员工准备帮助马尔代夫解决其发展挑战的能力、WBG在马尔代夫的本地存在感、WBG在马尔代夫的 capacity building、他们与WBG工作的各种声明的协议程度，以及WBG作为有效发展伙伴的程度。受访者还被要求指出WBG的最大价值和弱点，帮助马尔代夫减少贫困的最有效工具，WBG应集中最多资源（财务和知识服务）的部门领域，以及他们将归因于WBG在马尔代夫失败或缓慢的改革。
C. 世界银行集团的有效性和成果：受访者被要求评估WBG的工作在多大程度上有助于实现马尔代夫的发展成果，WBG在多大程度上满足马尔代夫对知识服务和金融工具的需求，WBG参与34个发展领域的重要性，以及WBG在这11个领域中的有效性水平，例如法律和司法、宏观经济管理/财政可持续性、反腐败和卫生。
D. 世界银行集团的知识工作和活动：受访者被要求评估WBG的知识工作和活动的有效性和质量，包括其对发展成果的贡献程度及其技术质量。他们还被要求表明他们多久咨询一次WBG的知识工作和活动。
E. 与世界银行集团合作：受访者被要求评估他们对与WBG合作的系列声明的认同程度，例如WBG的‘保护政策’要求是合理的，以及资金发放的及时性。受访者还被问及他们认为该组织是否过于规避风险。
F. 世界银行集团在马尔代夫的未来角色：受访者被要求表明WBG应采取哪些措施来使其在马尔代夫更具价值，以及银行集团应在该国提供更多哪些服务。
G. 沟通和信息共享：受访者被要求表明他们如何获取关于经济和社会发展问题的信息，他们更喜欢从WBG那里获得信息的方式，以及他们对WBG网站的用途和评估。受访者还被问及他们对WBG的信息获取政策的认识，对WBG对信息请求的响应速度、其社交媒体渠道的价值、找到所需信息的难易程度、在WBG网站上导航的难易程度，以及他们是否比以前更多地使用WBG数据。
H. 背景信息：受访者被要求表明他们的当前职位、专业领域、是否与WBG进行专业合作、他们在马尔代夫对WBG的接触、他们与哪些WBG机构合作、他们认为IFC和WB合作是否良好，以及他们的地理位置。
问卷使用英语和迪维希语。
响应率
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共有104名利益相关者参与了调查（35%的响应率）。