5.08 Civil Division Annual Survey (summary)

<p><span style='font-family:&quot;Avenir Next W01&quot;, &quot;Avenir Next W00&quot;, &quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px;'>Data table for the Civil Division Annual Survey (summary) performance measure.</span></p><p>This dataset includes the average of the response rates of "Agree" or "Strongly Agree" for each question on the Civil Division Annual Survey regarding satisfaction with customer service in the areas of: timeliness, courtesy, communication, caring, ease of use, and resolution of the issue.</p><p>This page provides data for the Civil Division Annual Survey performance measure.</p><p>This data set includes the responses, categorized by question, for the Civil Division Annual Survey. Responses include, Strongly Agree, Agree, Neither Agree Nor Disagree, Disagree, and Strongly Disagree.</p><p>The performance measure dashboard is available at&nbsp;<a target='_blank' href='https://financial-stability-and-vitality-tempegov.hub.arcgis.com/pages/civil-division-annual-survey' rel='nofollow ugc noopener noreferrer'>5.08 Civil Division Annual Survey</a>.</p><p><strong>Additional Information</strong></p><p>Source: Department annual survey<br />Contact: Jenny Armstrong<br />Contact E-Mail: [e-mail]<br />Data Source Type: Excel<br />Preparation Method: Surveys are tallied and the responses for each category are averaged to determine the aggregate effectiveness rate.<br />Publish Frequency: Annually<br />Publish Method: Manual<br /><a target='_blank' href='https://tempe.gitbook.io/data-dictionary/business-and-economy/5.08-civil-division-annual-survey' rel='nofollow ugc noopener noreferrer'>Data Dictionary</a><br />&nbsp;</p><p>&nbsp;</p>