Shivam271089/customer-support-chatml

---
license: apache-2.0
task_categories:
- text-generation
- conversational
language:
- en
tags:
- customer-support
- chatbot
- fine-tuning
- chatml
pretty_name: Customer Support ChatML Dataset
size_categories:
- 10K<n<100K
---

# Customer Support ChatML Dataset

This dataset is a curated and preprocessed version of the
[Bitext Customer Support Dataset](https://huggingface.co/datasets/bitext/Bitext-customer-support-llm-chatbot-training-dataset).

## Dataset Description

The dataset has been converted to ChatML format for fine-tuning conversational AI models.

### Format

Each example contains:
- `text`: The complete conversation in ChatML format
- `messages`: JSON string of the conversation as a list of messages
- `instruction`: The original user query
- `response`: The original assistant response
- `category`: The category of the support request
- `intent`: The detected intent

### ChatML Format Example

<|system|> You are a helpful customer support assistant... <|end|>
<|user|> How do I reset my password? <|end|>
<|assistant|>
To reset your password, please follow these steps... <|end|>

### Splits

- **Train**: 80%
- **Validation**: 10%
- **Test**: 10%

## Usage to load the dataset:

```python
from datasets import load_dataset

dataset = load_dataset("Shivam271089/customer-support-chatml")
```