Indigenising Service standards: The role of tikanga & kaupapa Māori in the establishment of Indigenous service protocols

This paper will focus on the place that Indigenous protocols have on the delivery of services and resources to Indigenous communities in libraries. Ethical codes and protocols act as guidelines as to how we should approach the provision of information resources and services. Ethics particularly is one of the hallmarks of professionalism, where institutions and individuals abide by moral principles that represent right from wrong. Like many other aspects of the information and heritage professions these codes, protocols, frameworks, models, principles, guidelines, etc. have been determined and written without Indigenous input. In determining a new direction for developing guidelines for services to Indigenous peoples, it is necessary to take into consideration the complexity that the diverse range of Indigenous populations presents. This includes ensuring that the customs, beliefs, and values of each community of Indigenous people are not compromised by this process. Using examples from kaupapa Māori, and tikanga Māori, the presenter will consider how the proposed IFLA guidelines and local protocols can work collaboratively to ensure that Indigenous services are delivered in professional, and culturally appropriate approaches.