智慧人社信息化平台建设方案

一、项目背景   2016年，国务院相继印发了《加快推进“互联网+政务服务”工作的指导意见》、《政务信息资源共享管理暂行办法》等一系列文件，为“互联网+政务服务”发展指明了方向。党的十九大报告明确提出，加强社会保障体系建设，建立全国统一的社会保险公共服务平台。2018年政府工作报告指出深入推进“互联网+政务服务”，使更多事项在网上办理，必须到现场办的也要力争做到“只进一扇门”、“最多跑一次”，加快政府信息系统互联互通，打通信息孤岛；国务院办公厅《关于印发进一步深化“互联网+政务服务”推进政务服务“一网、一门、一次”改革实施方案的通知》要求全面推行“马上办、网上办、就近办、一次办”改革，深入推进审批服务便民化。同时省委、省政府积极推进“互联网+政务服务”工作，省政府相继印发了加快推进“互联网+政务服务”工作实施方案、“互联网+政务服务”试点工作实施方案、政务信息资源共享管理办法（试行）、深化“互联网+政务服务”推进政务服务“一网、一门、一次”改革实施方案、“一件事一次办”等一系列文件，对“互联网+政务服务”工作提出了明确要求。某市也积极响应省委、省政府号召，抓紧推进“互联网+政务服务”在某市的落地，各政府职能部门间合力推进“某智慧城市”建设，引导各地加大智慧城市基础设施建设投入，加快智慧经济发展，推进智慧社会民生应用，加强智慧政府管理与服务。为贯彻落实党中央、国务院、省政府和市政府关于转变政府职能、加强公共服务的决策部署，加快人力资源社会保障公共服务信息化建设，提升信息服务能力，创新社会服务管理方式，切实满足广大人民群众人力资源社会保障公共服务需求，某市人力资源和社会保障局需要加快推进公共服务平台建设，将人社业务搬到互联网上，通过互联网手段为社会公众、用人单位提供一站式服务，推动人社部门间政务服务相互衔接，协同联动，打破信息孤岛，变“群众跑腿”为“信息跑路”，变“群众来回跑”为“部门协同办”，变被动服务为主动服务，逐步实现全市经办业务和服务对象全覆盖，建成“零距离”人社服务圈。二、建设目标（1）实现便捷一致的服务体验和全面均等的服务内容。服务对象通过多种渠道随时随地的享受7X24的一站式公共服务，服务网点向移动互联网、社区、单位、社会化机构等多样化渠道延伸，且具有一致的服务体验；服务对象持社会保障一卡通即可在任何地区享受全业务、全流程的人社服务，且应用范围向不断民政、卫生、交通等民生行业和公共服务领域延伸，且做到人人都能享受这些服务。（2）实现高效即时的经办方式和灵活可变的经办流程。实现经办者在各类经办现场，通过移动互联网进行经办事务的现场实时处理；实现在经办前，通过大数据分析，主动发现服务对象的潜在需求，对特殊人员提供主动式服务；实现在经办过程中通过智能化技术快捷的完成各种手工录入操作，提高经办效率；实现在经办规则变化时，做到流程随需而变。（3）实现多维精细的管理手段和快速权威的决策能力。实现管理者对完整业务流程的智能化监督和管理，风险问题可预警，业务过程可追溯，监控规则可配置；实现决策者在海量的业务数据中，快速准确的获取各种宏观数据，并对业务生产过程进行综合指挥，形成从服务、经办、管理、指挥的一体化闭环流程。三、建设内容（一）、 公共服务系统建设   1. 综合柜员系统建设 打破现有服务大厅布局，按照“前台综合受理、后台分类审批、综合窗口出件”的综合柜员服务模式，构建综合柜员系统，统一线下服务入口，提供“一门式”服务，依托网上服务系统和移动服务系统，实现线上线下功能互补、无缝衔接；全市各级人社经办机构、乡镇（街道）、村（社区）基层服务窗口以及第三方合作窗口全部纳入统一的综合柜员服务系统，不同层级的工作人员在同一个信息化平台上办公，办事群众不分户籍地、参保地、居住地的行政区划限制，就近在任一服务窗口提交全市范围内的任何业务事项，实现“全市通收通办”，真正变“群众奔波”为“数据跑腿”，变“异地来回跑”为“全市协同办”，综合柜员系统支持社保卡（含三代卡）、电子社保卡（主扫、被扫）、身份证办理业务。   2. 网上服务系统建设 在某市人力资源和社会保障局现有门户网站基础上，面向广大社会公众、用人单位提供人力资源和社会保障服务，推行“服务上网工程”，适合网上经办的人社业务功能做到100%全覆盖，实现业务办理预约及网上受理、网上审核、网上反馈，进度结果网上查询，同时实现与市“互联网+政务服务”一体化平台对接。   3. 移动服务系统建设 以移动互联网技术作为接入方式，满足广大社会公众、用人单位随时随地的享受人力资源和社会保障服务的诉求，利用智能手机、平板电脑等手持移动设备，通过移动客户终端（手机APP）和微信公众号以及官方微博，为广大用人单位和社会公众提供信息和服务，实现公共服务信息的快速查询、服务结果的及时反馈，移动服务系统支持电子社保卡应用。   4. 自助终端服务系统建设 依托自助服务终端来满足社会公众在人力资源和社会保障方面的服务需求，最大限度地拓宽业务办理渠道、业务场所，提供人性化服务，通过触摸屏自助查询信息、申报和办理业务、查询政策，打造成为最重要的实体服务大厅分流渠道，自助终端服务系统支持社保卡（含三代卡）、电子社保卡（主扫、被扫）、身份证办理业务。   5. 短信服务系统建设 主要通过手机短信的形式向广大社会公众发布人力资源社会保障方面的政策信息，广大社会公众通过短信自助查询人力资源社会保障业务信息。采取不同的信息定制方式，为社会公众提供公共就业政策、业务办理、进度查询等服务。（二）、 业务经办系统建设   1. 公共就业系统（含失业保险）本地化实施 依托湖南省公共就业服务信息平台在某市完成系统推广实施工作，实现数据省级集中、系统统一部署，全市各级公共就业机构业务信息互联互通和共享，全面提升就业服务质量，为社会公众提供就业援助服务，为各级政府掌握就业形势和进行科学决策提供支持。   2. 工伤保险系统本地化实施 依托湖南省工伤保险信息系统，实现工伤保险管理信息系统在某市落地实施和本地化建设，实现数据省级集中、系统统一部署，完成工伤保险经办机构业务信息互联互通和共享和行政业务一体化，为整个业务经办的水平，参保人、参保单位以及协议机构提供更优质的服务。   3. 人事人才系统本地化实施 依托湖南省人事人才信息系统在某市完成系统本地化实施工作，实现数据省级集中、系统统一部署，为某市事业单位人事管理、事业单位人员工资管理以及职称管理提供技术支撑。   4. 劳动关系一体化系统本地化实施 依托湖南省劳动关系一体化系统，实现劳动关系一体化系统在某市落地实施和本地化建设，实现数据省级集中、系统统一部署，完成劳动关系服务机构业务信息互联互通和共享，为劳动者和用人单位提供更优质的维权服务。   5. 综合办公系统建设 综合办公系统服务于某市人力资源和社会保障局内部员工，基于WEB和移动端两种方式通过信息化手段实现人社局内部网络办公自动化和知识共享，办文阅文无纸化，会议管理电子化、上下交流网络化、文档管理一体化、行程查询智能化、信息发布简单化、移动办公便捷化、网上办公安全化。（三）、 监管决策系统建设   1. 社保基金监管系统建设 对某市社保基金运行情况进行总量监控，建立符合金融级监管要求的风控模型，提供各险种基金兜底风险预警和使用违规行为即时预警，对经办工作情况提供分析支持，对违规行为进行监控和预警，对发现的基金疑点问题进行分析、预警和处理,并录入诚信记录数据交换平台。实现微观监管目标和宏观监管目标相结合，为提升基金监督部门的监督工作水平提供保证。   2. 就业资金使用监管系统建设 全面了解和掌握全市就业资金使用状况，以享受人员和享受资金为基础，依据政策要求，分析各项补贴的资金使用情况和享受各项补贴的人员状况分析情况。   3. 就业D图 全方位、多维度地展现各行业、各工种人力资源市场供需状况，引导劳动者有序流动、理性择业，引导用人单位合理设置招聘计划，引导培训机构开发更具针对性的培训课程；构造人才供需指数，在线监测人才需求，及时公布人才供给与市场需求信息，引导劳动者合理制定职业发展规划，提升职业技能，引导用人单位优化人力资源结构；通过数据比对和关联分析，定位未参保对象，明确重点扩面人群。   4. 业务指标监测系统建设 通过对业务指标的动态采集，提供各类业务指标的实时监测、进度跟踪、综合分析，并提供调查直报供业务参考和查询。   5. 电子监察系统建设 建立电子监察系统，确保所有人社服务事项办理流程、结果信息即时可查可用，实现实时的监控、预警和管理，做到办事全过程的公开，方便人民群众监督。   6. 绩效考核系统建设 建立个人绩效信息管理和机构绩效信息管理，包括个人绩效信息统计、个人绩效评分、绩效考核加权参数管理、机构绩效信息统计、机构绩效评分等功能。   7. 大数据综合分析系统建设 通过构建舆情信息、经济运行信息、人口流动、人社业务信息等大数据分析库，借助大数据技术手段，实现公众办事习惯分析、业务大数据分析、统计报表以及舆情监督等。（四）、 应用支撑平台建设   1. 系统集成平台 为了在现有信息化建设大的格局下更好的发挥信息系统效能，需要对各类应用系统进行集成，通过信息集成平台将各类信息系统融合为一个整体，从而实现业务一体化经办、服务一站式提供、监管精确化、决策科学化，全面支撑某市人力资源社会保障事业持续、稳定发展。   2. 电子档案系统建设 为某市智慧人社项目提供电子档案采集、整理、归类、存储等电子化管理，实现基于电子档案审核审批的业务模式。（五）、 配套终端设备建设    配套终端设备建设 根据某市两级人社部门实际要求，配置自助服务一体机设备和高拍仪设备，满足市县服务大厅自助服务和市县人社服务大厅窗口电子档案采集、读卡（身份证）等需要。（六）、 基础支撑平台建设    基础支撑平台建设 根据本项目运行环境要求，依托某市政府电子政务云构建系统软硬件设备基础支撑平台，全面支撑某市智慧人社项目持续、稳定和安全运行。四、经济及社会效益   本项目建设有力的提升了“互联网+政务服务”水平，实现人社服务“应上尽上、全程在线”；推动了实体大厅“多门”变“一门”，优化提升了政务服务大厅“一站式”功能，做到一窗受理、集成服务，实现“一窗通办”；推动了审批服务的下沉，最大限度的实现向基层放权，实现了人力资源社会保障与群众联系密切的事项就近能办、全市通办、异地可办；建立了经办人员主动跟进机制，一次告知、一站服务、联合办理、限时办结，实现社会公众和用人单位到政府办事“最多跑一次”，最大程度便民利民。  1、打破了市和区县、区县和乡镇、乡镇和街道、社区和村之间业务经办壁垒，解决了服务标准不统一、质量不均衡的问题。  2、打破了行政区划限制和经办层级限制，解决了群众异地不能办事、办事多地来回跑的问题。  3、打破了服务大厅原有业务布局，解决了服务大厅窗口分散、群众办事多头受理的问题。  4、打造了线上线下相结合的服务模式，解决了传统模式下服务手段单一的问题。  5、打破了人社业务条块分割和信息孤岛，解决了省、市、区县人社部门间及与政府部门间信息数据不能互联互通、共享共用的问题。  6、构建了业务经办电子监察系统，解决了业务经办过程不透明、业绩考核依据不充分的问题。  7、建立了社保基金监管体系，提高了社会保险基金监管部门对基金运转的透明度和知情度，防止骗保、违规等现象的发生，切实防范和化解基金风险，有效堵塞社会保险基金“跑、冒、滴、漏”，解决了监管人员不足、技术手段落后、惩戒力度弱的问题。  8、建立了以就业援助促进就业长效机制和就业专项资金监管手段，提高了就业资金使用监管水平和使用效率，解决了就业资金粗线条管理、资金使用无评估、资金用途临时性的问题。  9、建立了宏观监管决策体系，为各级领导提供了一个基于较全面信息的决策支持系统，帮助领导全面掌握人社工作进展情况并做出判断和决定，及时对各部门的工作做出指导，解决了以往人社业务家底不清、决策无数据依据、指令下达不及时的问题。  10、整体提高了市、区县、乡镇街道、村社区四级人社部门信息化水平，解决了人社业务经办管理及服务信息化建设水平参差不齐，部分业务无信息化支撑，信息技术应用水平较低的问题。

1. Project Background
In 2016, the State Council issued a series of documents including the "Guiding Opinions on Accelerating the Promotion of "Internet Plus Government Services" Work" and the "Interim Measures for the Administration of Sharing Government Information Resources", pointing out the direction for the development of "Internet Plus Government Services". The Report to the 19th National Congress of the Communist Party of China clearly proposed to strengthen the social security system and establish a national unified social insurance public service platform. The 2018 Report on the Work of the Government pointed out that we should further promote "Internet Plus Government Services", enable more matters to be handled online, and for those that must be handled on-site, strive to achieve "Enter Only One Door" and "At Most One Visit", accelerate the interconnection of government information systems, and break down information silos. The General Office of the State Council's "Notice on Issuing the Implementation Plan for Further Deepening "Internet Plus Government Services" and Promoting the Reform of "One Net, One Door, One Visit" for Government Services" requires the full implementation of the reform of "Handle Immediately, Handle Online, Handle Nearby, Handle in One Visit", and further promote the facilitation of approval services.
At the same time, the provincial party committee and provincial government actively promoted the work of "Internet Plus Government Services", and the provincial government successively issued a series of documents including the "Implementation Plan for Accelerating the Promotion of "Internet Plus Government Services" Work", "Implementation Plan for "Internet Plus Government Services" Pilot Work", "Measures for the Administration of Government Information Resources Sharing (Trial)", "Implementation Plan for Deepening "Internet Plus Government Services" and Promoting the Reform of "One Net, One Door, One Visit" for Government Services", and "One Matter, One Visit", putting forward clear requirements for the work of "Internet Plus Government Services".
A certain city also actively responded to the call of the provincial party committee and provincial government, and promptly promoted the implementation of "Internet Plus Government Services" in the city. Various government functional departments jointly promoted the construction of "a certain Smart City", guided all localities to increase investment in smart city infrastructure construction, accelerate the development of smart economy, promote smart social and livelihood applications, and strengthen smart government management and services.
In order to implement the decision-making and deployment of the Party Central Committee, the State Council, the provincial government and the municipal government on transforming government functions and strengthening public services, accelerate the informatization construction of human resources and social security (HRSS) public services, improve information service capabilities, innovate social service management methods, and effectively meet the public's demand for HRSS public services, the HRSS Bureau of a certain city needs to accelerate the construction of public service platforms, move HRSS businesses to the Internet, provide one-stop services for the public and employers through Internet means, promote the mutual connection and collaborative linkage of government services among HRSS departments, break down information silos, transform "the masses running around" into "data running", transform "the masses running back and forth" into "departmental collaborative handling", transform passive services into active services, gradually achieve full coverage of municipal handling services and service objects, and build a "zero-distance" HRSS service circle.

2. Construction Objectives
(1) Achieve convenient and consistent service experience and fully equitable service content. Service objects can enjoy 24/7 one-stop public services anytime and anywhere through multiple channels. Service outlets extend to diversified channels such as mobile Internet, communities, units, and social institutions, and provide consistent service experience. Service holders with the Social Security Universal Card can enjoy full-business and full-process HRSS services in any region, and the application scope extends to livelihood industries and public service fields such as civil affairs, health care, transportation, etc., ensuring that everyone can enjoy these services.
(2) Achieve efficient and real-time handling methods and flexible and adjustable handling procedures. Realize that handlers can perform real-time on-site processing of handling affairs through mobile Internet at various handling sites; realize proactive identification of potential needs of service objects through big data analysis before handling, and provide proactive services for special personnel; realize quick completion of various manual input operations through intelligent technologies during handling, improving handling efficiency; realize that procedures can be adjusted as needed when handling rules change.
(3) Achieve multi-dimensional and refined management methods and rapid and authoritative decision-making capabilities. Realize intelligent supervision and management of the complete business process by managers, with risk early warning, business process traceability, and configurable monitoring rules; realize that decision-makers can quickly and accurately obtain various macro data from massive business data, and conduct comprehensive command over the business production process, forming an integrated closed-loop process from service, handling, management to command.

3. Construction Content
3.1 Public Service System Construction
1. Comprehensive Teller System Construction
Break the existing service hall layout, and build a comprehensive teller system according to the comprehensive teller service model of "comprehensive front desk acceptance, classified background approval, and document issuance at comprehensive windows", unify offline service entrances, and provide "one-door" services. Relying on the online service system and mobile service system, realize complementary and seamless connection of online and offline functions; include all municipal and district/county HRSS handling institutions, township (street) and village (community) grassroots service windows, and third-party cooperative windows into the unified comprehensive teller service system. Staff at different levels work on the same information platform, and handling masses can submit any business matters across the city at any service window regardless of their household registration, insurance participation, or residence place, realizing "universal acceptance and handling across the city", truly transforming "the masses running around" into "data running", and transforming "running back and forth between different places" into "municipal collaborative handling". The comprehensive teller system supports business handling with social security cards (including third-generation cards), electronic social security cards (both merchant scanning and user scanning), and ID cards.
2. Online Service System Construction
Based on the existing official website of the HRSS Bureau of a certain city, provide HRSS services for the public and employers, implement the "Service Internet Project", achieve 100% coverage of HRSS business functions suitable for online handling, realize business appointment and online acceptance, online review, online feedback, and online query of progress and results, and realize docking with the municipal "Internet Plus Government Services" integrated platform.
3. Mobile Service System Construction
Take mobile Internet technology as the access method to meet the demands of the public and employers for enjoying HRSS services anytime and anywhere. Use handheld mobile devices such as smartphones and tablet computers, and provide information and services for employers and the public through mobile clients (mobile APP), WeChat Official Accounts, and official Weibo, realizing rapid query of public service information and timely feedback of service results. The mobile service system supports the application of electronic social security cards.
4. Self-service Terminal Service System Construction
Rely on self-service terminals to meet the service needs of the public in HRSS, maximize the expansion of business handling channels and places, and provide humanized services. Through touch screens, the public can query information, declare and handle business, and inquire about policies, making it the most important diversion channel for physical service halls. The self-service terminal service system supports business handling with social security cards (including third-generation cards), electronic social security cards (both merchant scanning and user scanning), and ID cards.
5. SMS Service System Construction
Mainly release HRSS policy information to the public via mobile SMS, and the public can query HRSS business information through SMS self-service. Adopt different information customization methods to provide services such as public employment policies, business handling, and progress query for the public.

3.2 Business Handling System Construction
1. Local Implementation of Public Employment System (including Unemployment Insurance)
Rely on the Hunan Provincial Public Employment Service Information Platform to complete the system promotion and implementation in a certain city, realize provincial centralized data and unified system deployment, realize interconnection and sharing of business information of public employment institutions at all levels in the city, comprehensively improve the quality of employment services, provide employment assistance services for the public, and provide support for governments at all levels to grasp the employment situation and make scientific decisions.
2. Local Implementation of Work Injury Insurance System
Rely on the Hunan Provincial Work Injury Insurance Information System to realize the landing and local construction of the work injury insurance management information system in a certain city, realize provincial centralized data and unified system deployment, complete the interconnection and sharing of business information of work injury insurance handling institutions and the integration of administrative services, and provide better services for insured persons, insured units, and agreement institutions.
3. Local Implementation of Personnel and Talent System
Rely on the Hunan Provincial Personnel and Talent Information System to complete the local implementation of the system in a certain city, realize provincial centralized data and unified system deployment, and provide technical support for public institution personnel management, public institution staff salary management, and professional title management in a certain city.
4. Local Implementation of Integrated Labor Relations System
Rely on the Hunan Provincial Integrated Labor Relations System to realize the landing and local construction of the integrated labor relations system in a certain city, realize provincial centralized data and unified system deployment, complete the interconnection and sharing of business information of labor relations service institutions, and provide better rights protection services for workers and employers.
5. Comprehensive Office System Construction
The comprehensive office system serves the internal staff of the HRSS Bureau of a certain city, and realizes the informatization of internal office automation and knowledge sharing, paperless document processing and review, electronic conference management, networked upper and lower communication, integrated document management, intelligent itinerary query, simplified information release, convenient mobile office, and secure online office based on WEB and mobile terminals.

3.3 Supervision and Decision-making System Construction
1. Social Security Fund Supervision System Construction
Conduct total amount monitoring of the operation of social security funds in a certain city, establish a risk control model that meets financial-level supervision requirements, provide bottom-line risk early warning for various insurance types of funds and real-time early warning for illegal use behaviors, provide analysis support for handling work, monitor and early warning for illegal behaviors, analyze, early warning and handle suspected fund problems found, and input them into the credit record data exchange platform. Realize the combination of micro-regulation and macro-regulation goals, and provide guarantees for improving the supervision level of fund supervision departments.
2. Employment Fund Use Supervision System Construction
Fully understand and master the use status of employment funds across the city, based on the recipients and the funds received, analyze the use status of various subsidies and the status of recipients of various subsidies according to policy requirements.
3. Employment Dynamic Map
Fully and multi-dimensionally display the supply and demand status of the human resources market in various industries and types of work, guide workers to flow orderly and choose jobs rationally, guide employers to reasonably set recruitment plans, and guide training institutions to develop more targeted training courses; construct talent supply and demand index, online monitor talent demand, timely release talent supply and market demand information, guide workers to reasonably formulate career development plans, improve vocational skills, and guide employers to optimize human resources structure; locate uninsured objects through data comparison and correlation analysis, and identify key population expansion groups.
4. Business Indicator Monitoring System Construction
Through dynamic collection of business indicators, provide real-time monitoring, progress tracking, and comprehensive analysis of various business indicators, and provide survey direct reports for business reference and query.
5. Electronic Supervision System Construction
Establish an electronic supervision system to ensure that the handling procedures and result information of all HRSS service matters are available for immediate inquiry, realize real-time monitoring, early warning and management, achieve whole-process transparency of handling matters, and facilitate public supervision.
6. Performance Assessment System Construction
Establish individual performance information management and institutional performance information management, including functions such as individual performance information statistics, individual performance scoring, performance assessment weighted parameter management, institutional performance information statistics, and institutional performance scoring.
7. Big Data Comprehensive Analysis System Construction
By constructing big data analysis databases including public opinion information, economic operation information, population flow, and HRSS business information, and relying on big data technologies, realize analysis of public service handling habits, business big data analysis, statistical reports, and public opinion supervision.

3.4 Application Support Platform Construction
1. System Integration Platform
In order to better give play to the efficiency of information systems under the existing informatization construction pattern, it is necessary to integrate various application systems. Integrate various information systems into a whole through the information integration platform, so as to realize integrated business handling, one-stop service provision, precise supervision, and scientific decision-making, and comprehensively support the sustainable and stable development of HRSS undertakings in a certain city.
2. Electronic Archive System Construction
Provide electronic management such as electronic archive collection, sorting, classification, and storage for the Smart HRSS Project of a certain city, and realize the business model based on electronic archive review and approval.

3.5 Supporting Terminal Equipment Construction
According to the actual requirements of the municipal and district/county HRSS departments, configure self-service all-in-one machines and high-speed document cameras to meet the needs of self-service in municipal and district/county service halls and electronic archive collection, ID card reading in the windows of municipal and district/county HRSS service halls.

3.6 Basic Support Platform Construction
According to the operating environment requirements of this project, rely on the municipal government's e-government cloud to build a system hardware and software basic support platform, comprehensively supporting the sustainable, stable and safe operation of the Smart HRSS Project of a certain city.

4. Economic and Social Benefits
The construction of this project has effectively enhanced the level of "Internet Plus Government Services", and realized that all HRSS services should be provided online with full-process online support; promoted the transformation of the physical service hall from "multiple doors" to "one door", optimized and improved the "one-stop" function of the government service hall, achieved one-window acceptance and integrated services, and realized "one-window universal handling"; promoted the decentralization of approval services, maximized the decentralization of power to the grassroots level, realized that matters closely related to the masses in HRSS can be handled nearby, universally across the city, and remotely across regions; established an active follow-up mechanism for handlers, with one-time notice, one-stop service, joint handling, and time-limited settlement, realizing that the public and employers only need to visit once when handling government affairs, maximizing convenience for the people.
1. Break down business handling barriers between municipal and district/county, district/county and township/street, township/street and community/village levels, and solve the problems of inconsistent service standards and unbalanced service quality.
2. Break down administrative division restrictions and handling level restrictions, and solve the problems of masses being unable to handle matters in different places and running around multiple places for handling.
3. Break down the original business layout of the service hall, and solve the problems of scattered service hall windows and multiple acceptances for the masses when handling matters.
4. Build a service model combining online and offline, and solve the problem of single service means in the traditional model.
5. Break down the siloed management and information silos of HRSS businesses, and solve the problem that information data cannot be interconnected and shared among HRSS departments at the provincial, municipal, district/county levels and with other government departments.
6. Build an electronic supervision system for business handling, and solve the problems of opaque business handling process and insufficient basis for performance assessment.
7. Establish a social security fund supervision system, improve the transparency and awareness of the social security fund supervision department on fund operation, prevent fraud, violations and other phenomena, effectively prevent and resolve fund risks, effectively plug the "run, seepage, drip, leakage" of social security funds, and solve the problems of insufficient supervision personnel, backward technical means, and weak punishment.
8. Establish a long-term employment promotion mechanism through employment assistance and employment special fund supervision means, improve the supervision level and use efficiency of employment funds, and solve the problems of rough management of employment funds, no evaluation of fund use, and temporary fund use.
9. Establish a macro-regulation and decision-making system, provide a decision support system based on relatively comprehensive information for leaders at all levels, help leaders fully grasp the progress of HRSS work and make judgments and decisions, and timely guide the work of various departments, solving the problems of unclear understanding of HRSS business, decision-making without data basis, and untimely instruction issuance in the past.
10. Overall improve the informatization level of HRSS departments at the municipal, district/county, township/street, and community/village levels, and solve the problems of uneven informatization construction level of HRSS business handling management and services, lack of informatization support for some businesses, and low level of information technology application.

搜集汇总

背景与挑战

背景概述

该数据集概述了智慧人社信息化平台的建设方案，旨在通过综合柜员系统、网上服务系统等多种渠道实现人社服务的便捷化和高效化，同时打破信息壁垒，提升管理决策能力，最终达到便民利民的目标。