The Impact of Technostress on Life Happiness Index

Abstract— Information and communication technologies (ICT) are becoming the driving force that contributes to organizations. One of the benefits of ICT is that it makes communication in the organization much more effective. ICT tools can also increase productivity, improve connectivity, and provide access to a massive store of knowledge. Besides its benefit to the organizations that implement it, ICT can also make a drawback to its employees' lives which is known as Technostress. The total data collected consist of 446 participants which come from a different area, such as JABODETABEK Indonesia. The study is done online, using Google Form April 28, 2024, to 30 November 2024. And be processed using Partial Least Squares Structural Equation Modeling (PLS-SEM), with using Smart PLS 4.0 for assessing the quality of each variable by measuring data validation and reliability. The goal of this research is to examine the impact of Technostress on employees’ life happiness index. Several variables will be examined, such as techno-insecurity, techno-invasion, technostress, burnout, work stress, employee engagement, job satisfaction, and happiness. This research is using the non-probability purposive sampling with criteria as employees experienced challenges when implementing a new set of skills required for learning new software technologies. This research findings show that 11 out of the 11 hypotheses have significant impact.