Is ChatGPT Trusted like a Human? Comparing Human-Human and Human-AI Trust-Related Interactions

Artificial Intelligence (AI) agents represent a new class of social actors in social and economic systems. To facilitate harmonious relationships in human-AI societies we must understand how people perceive and build impressions of AI agents. The present research explores trust-related human-AI interactions, compared with human-human interactions, in the context of two fundamental dimensions of social cognition, i.e., warmth and competence. The results of two experimental studies (N = 802) show that AI agents elicit social cognition judgments similar to humans, but the levels of trust and the relationships between warmth / competence and trust are different for AI and human trustees.