From traditional to digital bureaucracy: Reconfiguration in public services

This dataset contains anonymized administrative records from a digital public service platform in a Brazilian municipality (2022–2025), comprising 69,933 service requests. It includes variables related to process stages, timestamps, inactivity time (in days), and service categories. The data were preprocessed and anonymized and were used to analyze patterns of administrative processing, including delays and bottlenecks, supporting non-parametric statistical analysis. The dataset enables research on digital government, administrative processes, and digital bureaucratization.