2.21 Availability of City Information (summary)

Summarized responses to the Customer Treatment Satisfaction question in the Annual Community Survey. Results are shown starting with the 2017 survey, with the exception of 2015, when no survey was completed. Survey results shown in this table are without "don't know" as an option. The Annual Community Survey question that relates to this performance measure is: “Satisfaction with Availability of City Information” Please rate your satisfaction level on a scale of 5 to 1, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied" (without "don"t know" as an option). The survey is mailed to a random sample of households in the City of Tempe and has a 95% confidence level. This page provides data for the Customer Treatment Satisfaction performance measure. The performance measure dashboard is available at 2.21 Availability of City Information. Additional Information Source: Community Attitude Survey ( Vendor: ETC Institute) Contact: Wydale Holmes Contact E-Mail: [e-mail] Data Source Type: Excel and PDF Preparation Method: Extracted from Annual Community Survey results Publish Frequency: Annual Publish Method: Manual Data Dictionary本数据集为年度社区调查（Annual Community Survey）中「客户服务满意度（Customer Treatment Satisfaction）」问题的汇总回复结果。统计结果自2017年起公布，2015年未开展相关调查，故无对应数据。本表展示的调查结果未包含「不知道」选项。 对应本绩效指标的年度社区调查问题为："Satisfaction with Availability of City Information"（即「对城市信息可获取性的满意度」）。受访者需按1至5分的量表评级满意度，其中5分代表「非常满意」，1分代表「非常不满意」，且未设置「不知道」选项。 本次调查以邮寄方式发放给坦佩市（City of Tempe）的随机抽取住户样本，置信水平为95%。 本页面提供「客户服务满意度」绩效指标的相关数据。绩效指标仪表盘可在「2.21 城市信息可获取性」板块查阅。 附加信息来源：社区态度调查（供应商：ETC研究所（ETC Institute）） 联系人：怀戴尔·霍姆斯（Wydale Holmes） 联系邮箱：[e-mail] 数据来源格式：Excel与PDF文件 编制方法：提取自年度社区调查结果 发布频率：年度发布 发布方式：手动数据字典