Investment priorities with regard to customer relationship management in Italy 2018

The statistic depicts the investment priorities of companies to better the relationship with their customers in Italy in 2018. The CRM (customer relationship management) was indicated by 55 percent as a priority, followed by the customer experience and the General Data Protection Regulation (GDPR).

本统计数据显示了2018年意大利企业在优化客户关系方面的投资重点。其中，客户关系管理（CRM）以55%的比例被列为首要任务，紧随其后的是客户体验以及通用数据保护条例（GDPR）。