APS 4.1 Services: Activity by County FY2014-2023

Services provided to clients by DFPS may include social casework, case management, and arranging for psychiatric and health evaluation, home care, day care, social services, health care, respite services, and other services.

The APS specialist works with the client to develop a service plan to address identified problems. Safely maintaining clients in the least restrictive environment is a primary goal of APS intervention.

Protective services may be necessary to alleviate or prevent the client from returning to a state of abuse, neglect or financial exploitation. In this case, DFPS may also provide services to a family member or caretaker. (Texas Human Resources Code §48.002(a)(5) and §48.204) Protective services may be delivered in every stage of an investigation

The APS specialist makes all reasonable efforts to resolve problems, including root causes, and stabilizes the client’s condition. Full resolution of a client’s problems is always the goal of APS casework, but it is not always achievable. When full resolution is not a practical goal because of inadequate resources, client resistance, or some other impediment, the APS specialist closes the case when a client’s situation is as close to stable as possible.

The phrase "reasonable effort" implicitly recognizes that:
• personal choice on the part of the client may limit the effectiveness of APS intervention;
• resources available to APS for helping clients are limited; and
• APS cannot remedy all situations.

1. Counts for FY 2015 and subsequent years cannot be compared to those from prior Data Books, due to changes in the APS casework practice model. Cases with services provided during the investigation may not have a separate service stage.

2. Clients in validated cases may receive more than one service.

Visit dfps.state.tx.us for information on all DFPS programs

DFPS向客户提供的援助可能包括社会工作、案件管理、以及安排精神健康评估、家庭护理、日托、社会服务、医疗保健、临时代管服务以及其他各类服务。APS专家与客户协作，制定服务计划以解决已识别的问题。在确保客户安全的前提下，在最少限制的环境中维持其状态是APS干预的首要目标。为减轻或预防客户重返虐待、疏忽或财务剥削的状态，可能需要提供保护性服务。在此情况下，DFPS也可能为家庭成员或照顾者提供服务。（根据《德克萨斯州人力资源法》第48.002(a)(5)和第48.204条）保护性服务可以在调查的任何阶段提供。APS专家将尽一切合理努力解决问题，包括根本原因，并稳定客户状况。解决客户问题的全面解决始终是APS案件工作的目标，但并非总能实现。当由于资源不足、客户抵触或其他障碍，全面解决不是实际可行的目标时，APS专家将在客户情况尽可能稳定时关闭案件。‘合理努力’这一表述隐含地认识到：客户个人选择可能限制APS干预的有效性；可供APS帮助客户的资源有限；以及APS无法解决所有情况。1. 由于APS案件工作模式的变化，2015财年及以后的统计数据无法与先前数据手册中的数据进行比较。在调查期间提供服务的案件可能没有单独的服务阶段。2. 经验证的案件中的客户可能接受多项服务。如需了解DFPS所有项目的信息，请访问dfps.state.tx.us。