Scottish Health and Care Experience Survey, 2023-2024

The Scottish Health and Care Experience (HACE) Survey The Health and Care Experience (HACE) survey asks about people’s experiences of:
- accessing and using their general practice and out of hours services;
- aspects of care and support provided by local authorities and other organisations;
- caring responsibilities and related support.

It is an online and postal survey sent to a random sample of people registered with a general practice in Scotland. The survey has been run every two years since 2009.

The survey’s specific objectives for local improvement are:
- to provide General Practices with structured feedback on peoples’ experiences of their service, relative to other practices in Scotland and to previous results; and,
- to provide NHS Boards, Health & Social Care Partnerships and General Practice Clusters with information about peoples’ experiences in their respective areas, and variation within and between local areas.

The survey’s specific objectives for national improvement are:
- to inform national planning and monitor performance;
- to identify variation within and between local areas and if, and how, the level of positive and negative experiences has changed over time;
- to highlight areas of best practice and areas for improvement;
- to inform the Quality of Care Experience National Performance Framework indicator;
- to inform the NHS Scotland Local Delivery Plan standards on accessing General Practice services;
- to inform nine out of the twenty-three Integration Indicators under the Public Bodies (Joint Working) (Scotland) Act 2014.

This survey is a means for Scottish Ministers to monitor how well the are fulfilling their duty, under Section 1 of the NHS (Scotland) Act 1978, to continue to promote a comprehensive and integrated health service that is designed to secure:
- improvement in the physical and mental health of the people of Scotland; and,
- the prevention, diagnosis and treatment of illness, and for that purpose to provide or secure the effective provision of services in accordance with the 1978 Act.

Survey results are available broken down by: Health and Social Care Partnership level, Health Board, General Practice Cluster and General Practice .

To access individual level data, an application needs to be submitted to the NHS Scotland Public Benefit and Privacy Panel for Health and Social Care (HSC-PBPP)

苏格兰健康与护理体验（Health and Care Experience, 下称HACE）调查

本健康与护理体验（Health and Care Experience, HACE）调查旨在收集民众对以下场景的体验反馈：
- 就诊及使用全科门诊与非工作时段医疗服务的经历；
- 地方当局及其他机构提供的护理与支持服务相关体验；
- 照护责任及相关支持的相关体验。

该调查采用线上与邮寄结合的发放形式，面向在苏格兰全科门诊注册的人群随机抽样开展。自2009年起，该调查每两年举办一次。

该调查针对地方医疗改进设置了以下具体目标：
- 为全科门诊提供结构化的服务体验反馈，对比苏格兰境内其他全科门诊及既往调研结果，呈现民众对其服务的体验评价；
- 为国民保健署（National Health Service, 下称NHS）董事会、健康与社会护理合作机构以及全科门诊集群提供其辖区内民众的服务体验数据，以及本地域内及不同地域间的体验差异情况。

该调查针对国家医疗改进设置了以下具体目标：
- 为国家医疗规划制定提供参考，并开展绩效监测；
- 识别不同地域间及地域内部的体验差异，追踪积极与消极体验水平随时间的变化情况；
- 凸显最佳实践领域与亟待改进的方向；
- 为《国家护理体验质量绩效框架》指标制定提供数据支撑；
- 为苏格兰国民保健署（NHS Scotland）《本地交付计划》中关于全科门诊服务可及性的相关标准制定提供参考；
- 为《2014年公共机构（联合工作）（苏格兰）法案》下辖的23项整合指标中的9项提供数据支持。

本调查同时是苏格兰部长们履行《1978年国民保健署（苏格兰）法案》第1条规定职责的监测工具，该条款要求持续推动全面且一体化的医疗服务体系，以达成以下目标：
- 改善苏格兰民众的身心健康水平；
- 开展疾病的预防、诊断与治疗，并据此依照1978年法案提供或确保有效提供相关医疗服务。

调查结果可按以下维度进行拆分呈现：健康与社会护理合作机构层级、卫生董事会、全科门诊集群以及全科门诊。

若需获取个体层面的调研数据，需向苏格兰国民保健署（NHS Scotland）健康与社会护理公共利益与隐私专责小组（Health and Social Care Public Benefit and Privacy Panel, 下称HSC-PBPP）提交申请。