Optimizing Tropical Cyclone Information: An NOAA Hurricane Website User Experience Study from a Public Perspective

Hurricanes.gov is the primary web presence of the NHC and CPHC 1. Upon the threat of an approaching tropical storm, and especially in well-populated areas with internet readily available, the site receives a significant amount of web traffic. Understanding the context, role, and relative influence of NHC’s website within the scope of its current and future users is necessary to derive effective recommendations for its improvement. This report presents the findings of two years of human-centered design research into improving and modernizing the web-based delivery of hurricane risk information to better meet the needs of the public. 2022 Grant no. NA19OAR0220127 NWS (National Weather Service) NHC (National Hurricane Center) OAR (Oceanic and Atmospheric Research) Submitted Public Domain 2261