Eurobarometer 91.1 (2019)

Since the early 1970s the European Commission´s Standard & Special Eurobarometer are regularly monitoring the public opinion in the European Union member countries. Principal investigators are the Directorate-General Communication and on occasion other departments of the European Commission or the European Parliament. Over time, candidate and accession countries were included in the Standard Eurobarometer Series. Selected questions or modules may not have been surveyed in each sample. Please consult the basic questionnaire for more information on country filter instructions or other questionnaire routing filters. In this study the following modules are included: 1. European Parliament Spring Eurobarometer 2019, 2. Passenger rights.<br>Topics: 1. European Parliament Spring Eurobarometer 2019: current and desired importance of the role of the European Parliament within the EU; voting decision in an assumed referendum on the own country’s membership in the EU; awareness of the date of the next European Parliament elections in the own country; interest in the next European elections; intention to vote in the next European elections; awareness of messages in the media encouraging people to vote; preferred issues to be emphasized in the electoral campaign for the next European Parliament elections; reasons for voting in the next European Parliament elections; reasons for not voting; assessment of the own country’s membership in the EU as a good thing; benefits from the EU membership; rise of political parties protesting against traditional political elites is a matter of concern.

2. Passenger rights: use of the following transport services during the last twelve months: local urban transport, rail transport, air transport, long-distance coach transport, ship or ferry services; awareness and information regarding passenger rights; place of information about passenger rights; sources of information on passenger rights; attitude towards the following statements on the level of being informed about passenger rights regarding air trips taken over the last twelve months: well‐informed by the airline before travel, well‐informed by the airline during travel, well‐informed by the airline after travel; experience of the following disruptions regarding air trips taken over the last twelve months: departure delay of 2 hours or more, arrival delay of 3 hours or more, flight cancellation, denied boarding, delayed / lost / damaged luggage, personal injury, other, no disruptions; compensation received for most significant disruption during the last twelve months: food and drinks, accommodation, alternative flight or other travel arrangements at no extra cost, reimbursement of the cost of the ticket, compensation for the disruption suffered, other, nothing; attitude towards the following statements on the level of being informed about passenger rights regarding rail trips taken over the last twelve months: well‐informed by the rail company before travel, well‐informed by the rail company during travel, well‐informed by the rail company after travel; experienced disruptions regarding rail trips taken over the last twelve months; compensation received for most significant disruption during the last twelve months; attitude towards the following statements on the level of being informed about passenger rights regarding ship or ferry trips taken over the last twelve months: well‐informed by the ship or ferry transport company before travel, well‐informed by the ship or ferry transport company during travel, well‐informed by the ship or ferry transport company after travel; experienced disruptions regarding ship or ferry trips taken over the last twelve months; compensation received for most significant disruption during the last twelve months; attitude towards the following statements on the level of being informed about passenger rights regarding coach trips taken over the last twelve months: well‐informed by the coach company before travel, well‐informed by the coach company during travel, well‐informed by the coach company after travel; experienced disruptions regarding coach trips taken over the last twelve months; compensation received for most significant disruption during the last twelve months; most likely point of contact to turn to in case of a complaint: transport company, national authority responsible for passenger rights, consumer association, lawyer, out‐of‐court dispute resolution body, claims agency, Europe Direct Contact Centre of the European Union, other, depends on transport means, none; means of transport the most significant disruption was experienced with in the last twelve months; satisfaction with the management of the complaint; satisfaction with the way the transport company informed about complaint procedures; complaint and reasons for not complaining; satisfaction with the management of the complaint by the transport company; use of a single ticket combining different modes of transport in the last twelve months; kind of combinations used; problems when using such a ticket; requested assistance for respondent himself or for another person in case of disability or reduced mobility when travelling with the aforementioned services; satisfaction with the assistance; pre-notification of the assistance needs to the transport company; satisfaction with the assistance received when changing the mode of transport.

Demography: age; nationality; frequency of discussions about political matters on national, European, and local level; left-right self-placement; marital status; sex; age at end of education; occupation; professional position; type of community; household composition and household size; financial difficulties during the last year; internet use (at home, at work, at school); self-reported belonging to the working class, the middle class or the upper class of society; own voice counts in the own country and in the EU; general direction things are going in the own country and in the EU; opinion leadership; EU image.

Additionally coded was: respondent ID; country; date of interview; time of the beginning of the interview; duration of the interview; number of persons present during the interview; respondent cooperation; size of locality; region; language of the interview; nation group; weighting factor.