Data - Errors that influence the management in hospital pharmacies

Hospital pharmacies, observing their operations, can be classified within the concepts of complex socio-technical systems, subject to errors that affect the entire organization of work and, ultimately, can negatively impact safety and the best clinical outcome for patients, subject to errors that affect the entire organization of work and, ultimately, can negatively impact safety and the best clinical outcome for patients. This empirical study sought to evaluate, through the application of Human Reliability Analysis (HRA) techniques, disorders associated with errors in manual drug dispensing processes in a hospital pharmacy. Among the errors identified from the Hierarchical Task Analysis (HTA) and Systematic Human Error Reduction and Prediction Approach (SHERPA), it is evident that 73% focus on action and acquisition errors, relating to cognitive and management aspects, which is descriptively compatible with other studies already carried out. The taxonomy derived from the SHERPA method can be useful as a tool for classifying errors in pharmaceutical dispensing processes.