New complaints regarding banking products in the UK 2009-2020

This statistic illustrates the share of complaints to the Financial Ombudsman regarding specifically banking products and services offered by financial businesses in the United Kingdom (UK) from 2009/2010 to 2019/2020. It can be seen that the share of complaints regarding banking services and products fluctuated during the period under observation, reaching a share of 38 percent as of 2019/2020. The largest share of complaints regarding banking services was found in 2009/2010, when a share of 43 percent of banking products and services complaints was recorded.

本统计图表展示了2009/2010至2019/2020年间，针对英国（UK）金融业务提供的具体银行产品及服务的投诉在金融申诉专员办公室（Financial Ombudsman）所收投诉中所占的比例。观察期间，关于银行服务及产品的投诉比例呈现出波动，截至2019/2020年，该比例达到38%。其中，2009/2010年度关于银行服务及产品的投诉比例最高，达到了43%。