Mid-level bureaucrats perception on the implementation of public policies

Abstract This article contributes to studies about the perceptions of mid-level bureaucrats on the implementation of public policies. The article empirically analyzes the perceptions of mid-level bureaucrats (MLB) on the implementation of REUNI within the Federal University of Goiás (UFG). A case study was conducted, with documentary research and interviews with MLB. The results demonstrate the importance of institutional support and technical and emotional preparation for MLB to perform appropriately. In empirical terms, the study demonstrates that UFG failed to meet the program’s global goals, but has met most of the guidelines set forth by the Ministry of Education, with emphasis on expanding student inclusion and assistance policies, transforming a university that served the elite into an inclusive institution. Unanimously, all MLBs recognize the great importance of REUNI for the UFG in structural and educational terms and that their activities could have been better performed with adequate support and preparation.