The adoption of conversational robots (chatbots) for customer service is expanding across many industries. In the insurance sector, where customer interactions are essential to the use of policies,
The adoption of conversational robots (chatbots) for customer service is expanding across many industries. In the insurance sector, where customer interactions are essential to the use of policies, un
The banking sector is increasingly recognising the need to implement robo-advisory. The introduction of this service may lead to increased efficiency of banks, improved quality of customer service, an
With the growing prevalence of human–robot interactions, understanding factors influencing individuals’ acceptance of robots is imperative. This study investigated how individuals with independent ver
With the growing prevalence of human–robot interactions, understanding factors influencing individuals’ acceptance of robots is imperative. This study investigated how individuals with independent ver