Main problems when shopping in a physical store for consumers worldwide 2019

According to a survey conducted by Capgemini in October 2019, the major pain point of in-store shopping, as reported by 60 percent of consumers, was facing a long queue for payment at checkout. Products being out of stock and the difficulty in locating items in the store were other issues of brick-and-mortar shopping as seen by consumers.

根据凯捷咨询公司于2019年10月进行的一项调查，60%的消费者反映，店内购物的主要痛点在于结账时遭遇漫长的排队等候。商品缺货以及店内商品定位的困难，也是消费者眼中实体店铺购物的其他问题。