Customer Service Quarterly KPI Underlying Data Q3 2014-15

This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee.

It is recognised that the email volumes recorded do not reflect the total number of emails received by the council as has always been the case, and includes some webforms. This does not affect the quality of the service but needs to be addressed to show the full level of email and webform contact across the council’s services

本数据集提供了支撑 CSG 客户服务报告性能的底层数据和量级，该数据每季度向绩效与合同管理委员会进行汇报。众所周知，记录的电子邮件量并不能准确反映委员会收到的总电子邮件数量，且包含部分网页表单。这一情况虽不影响服务质量，但为展现整个委员会服务范围内的电子邮件及网页表单的全面接触水平，仍有待解决。