Portable Sign Issue Service Request

Data Custodian: 311 Data Currency Comments: The data will be updated frequently, often multiple times per month. Dataset Description: Structural issues of portable signs on private property or election signs not in compliance with the bylaw. The dataset contains information on customer initiated service requests entered into the City of Windsor 311 system from various channels (phone, email, online self-serve, text, mobile app, chat). 311 manages the service request data for City of Windsor departments and divisions represented in this dataset. As such, 311 consulted the participating divisions and subject matter experts for this release. This data set is extracted electronically from the 311 customer request management system. Data Accuracy Comments: This data represents only a portion of overall City of Windsor services and the number and location of service requests will not be representative of the full range of services provided by the City of Windsor. This data represents requests for service entered into the 311 system initiated from the customer's perspective based on description provided by the customer at the time of contact with 311. However, during the request fulfillment process, it could be determined that the customer's request may not be valid or may need to be adjusted. For example a request for a tree trim is made, but upon investigation by the Forestry department it is determined that the tree is on private property and therefore the responsibility of the property owner to maintain. Review of data should take into consideration the urban attributes and context of the issue being reported, such as vegetation density, population density, age of infrastructure asset, zoning and applicable by-laws, and it should also be noted that multiple reports may be received for the same issue, which can influence results. Attributes: Service Request Description: A text field of the request for service description created within the 311 system. The 311 service creates requests on behalf of the customer and forwards it to the appropriate department or division for action. Department: A text field indicating the department or division responsible to follow up on the request for service. Channel of Service: A text field indicating the channel by which the inquiry was received: phone, email, online, text, or chat. Created Date: Numeric field indicating the date and time the service request was entered into the system. Block: Numeric field representing the block location of the reported service request. If no municipal address exists, this field will be blank. Street: Text field providing the street name location of the reported service request. Ward: Alpha numeric field indicating the political ward associated with the reported service request.数据保管方：311数据 数据更新说明：本数据将进行高频更新，通常每月更新多次。 数据集说明：本数据集涉及私有财产上的便携式标识结构问题，或不符合市政法规（bylaw）的选举标识合规问题。本数据集涵盖温莎市311系统接收的多渠道用户发起服务请求信息，渠道包括电话、电子邮件、在线自助服务、短信、移动应用及在线聊天。311负责管理本数据集所覆盖的温莎市各部门及分区的服务请求数据。因此，本次数据发布前，311已征询参与部门及相关领域专家的意见。本数据集通过电子方式从311客户请求管理系统中提取。 数据准确性说明：本数据仅涵盖温莎市部分服务范畴，服务请求的数量与分布无法代表温莎市提供的全部服务范围。本数据反映的是用户在联系311时，自行描述内容、从用户视角发起并录入311系统的服务请求。但在服务请求处置流程中，可能会核实发现用户的请求无效，或需要进行调整。例如，用户提交树木修剪请求，但经林业部门核查后发现该树木位于私有财产范围内，因此维护责任归属于物业所有者。在查阅本数据时，需考虑所报告问题的城市属性与背景，例如植被密度、人口密度、基础设施资产使用年限、分区规划（zoning）及适用的市政法规；同时需注意，同一问题可能收到多份上报，这会对分析结果造成影响。 数据字段说明： 服务请求描述：311系统内创建的服务请求说明文本字段。311将代表用户生成服务请求，并转发至对应部门或分区开展处置工作。 负责部门：标识服务请求跟进责任部门或分区的文本字段。 服务渠道：标识咨询接收渠道的文本字段，包括电话、电子邮件、在线渠道、短信或在线聊天。 创建日期：标识服务请求录入系统的日期与时间的数值字段。 街区：标识所报告服务请求所在街区位置的数值字段。若无市政地址，则该字段留空。 街道：标识所报告服务请求所在街道名称的文本字段。 选区：标识所报告服务请求关联的政治选区的字母数字混合字段。