311 Call Center Inquiry
收藏data.cityofnewyork.us2024-12-06 更新2025-03-26 收录
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https://data.cityofnewyork.us/City-Government/311-Call-Center-Inquiry/wewp-mm3p
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资源简介：
<b>Please note: Due to pandemic call handling modifications, the activity data since March 2020 does not fully represent the agent-handled calls to 311. The actual calls handled are higher.</b>
The 311 Call Center Inquiry dataset contains information on all agent-handled calls to the City’s 311 information line, including date, time and topic.
Click <a href="https://data.cityofnewyork.us/api/views/wewp-mm3p/files/5ec79733-6c0b-4f84-b511-936142db396e?download=true&filename=Call%20Center%20Inquiry%20Data%20Dictionary.xlsx">here </a>for the data dictionary.
请注意：受疫情期间呼叫处理流程调整影响，2020年3月以来的活动数据无法完全反映该市311热线坐席处理呼叫的实际情况，实际已处理的呼叫量高于统计数据。
本311呼叫中心咨询数据集涵盖了该市311信息热线全部坐席处理呼叫的相关信息，包含呼叫日期、时间及咨询主题。
点击<a href="https://data.cityofnewyork.us/api/views/wewp-mm3p/files/5ec79733-6c0b-4f84-b511-936142db396e?download=true&filename=Call%20Center%20Inquiry%20Data%20Dictionary.xlsx">此处</a>即可获取数据字典。
