Complaint appeals January 2009 - September 2014

This data concerns complaint appeals resolved by Passenger Focus.

If a passenger is unhappy with the outcome of a complaint they have made to a train company, or believe the train company handled their complaint inappropriately, they can ask us to pursue it further on their behalf. We call this a complaint appeal.

The number and important dates for complaint appeals are shown in the CASES datasheets and there are separate COMMENTS datasheets for each period containing more information about the reasons (known as 'comments') that complaint appeals were made. A data licensing and explanatory notes document is also supplied, which provides guidance on how to interpret and use the data.

More detail can be found here: http://data.passengerfocus.org.uk/download_data/

本数据集涉及由乘客关注中心解决的乘客投诉申诉。若乘客对向铁路公司提出的投诉处理结果不满意，或认为铁路公司处理其投诉不恰当，他们可请求我们代表其进一步追责。此类申诉被称为投诉申诉。投诉申诉的数量及重要日期均展示于CASES数据表中，而对于每个时间段，均有独立的COMMENTS数据表，其中包含更多关于投诉申诉原因（称作'评论'）的详细信息。此外，还附有数据许可及说明性文件，该文件提供了关于如何解读和使用数据的指导。更多详细信息请访问：http://data.passengerfocus.org.uk/download_data/。