The English speaking and listening barriers of Thai staff working with international students at Mahachulalongkornrajavidyalaya University

The primary aim of this study was to investigate the challenges faced by support staff at Mahachulalongkornrajavidyalaya University in Phra Nakhon Si Ayutthaya Province in regard to their English communication. The specific objectives included identifying the difficulties encountered by support staff when using English in their workplace. The study involved 30 support staff members from the university. A questionnaire was used as the research instrument to gather information on their background, English language skills, and areas requiring improvement. Data analysis was conducted using Microsoft Excel to calculate frequencies, percentages, means, and standard deviation. The results indicated that support staff at the university encountered some challenges in developing their English listening and speaking skills, with listening skills being identified as the main area of difficulty.