MTA NYCT Paratransit Customer Complaints: Beginning 2016

This metric measures customer complaints about Access-a-Ride, including about Transportation and non-Transportation service quality. This data is used along with Trips/Ridership data to create the Complaint rate metric which is complaints per 1000 completed trips.

本指标衡量了顾客对 Access-a-Ride 的投诉，包括关于交通服务及非交通服务质量方面的投诉。该数据与行程/客流量数据一同使用，以构建投诉率指标，即每千次完成的行程中的投诉次数。