OECS World Bank Group Country Survey 2014 - Antigua and Barbuda, Dominica, Grenada

Abstract
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The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in four Organisation of Eastern Caribbean States (OECS) countries (Grenada, Dominica, St. Vincent & Grenadines, Antigua and Barbuda) or who observe activities related to social and economic development. The following survey will give the World Bank Group's team that works in OECS, greater insight into how the Bank's work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders. With this understanding, the World Bank Group hopes to develop more effective strategies that support development in OECS. The World Bank Group commissioned an independent firm to oversee the logistics of this effort.

This survey was designed to achieve the following objectives:
- Assist the World Bank Group in gaining a better understanding of how stakeholders in four OECS states (Grenada, Dominica, St. Vincent & Grenadines, Antigua and Barbuda) perceive the Bank;
- Obtain systematic feedback from stakeholders in these countries regarding:
- Their views regarding the general environment in XXXX;
- Their overall attitudes toward the World Bank Group in XXXX;
- Overall impressions of the World Bank Group's effectiveness and results, knowledge work, and communication and information sharing in XXXX;
- Perceptions of the recent trends and the World Bank Group's future role in XXXX.
- Use data to help inform XXXX's country strategy.

Analysis unit
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Stakeholder

Universe
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Stakeholders of the World Bank in four OECS countries (Grenada, Dominica, St. Vincent & Grenadines, Antigua and Barbuda).

Kind of data
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Sample survey data [ssd]

Sampling procedure
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From October to November 2013, 151 stakeholders of the World Bank Group in four OECS countries were invited to provide their opinions on the Bank's assistance to the country by participating in a country survey. In each country, participants were drawn from the office of the President, Prime Minister/Minister, office of a parliamentarian, ministries, ministerial departments, or implementation agencies; consultants/ contractors working on World Bank Group-supported projects/programs; project management units (PMUs) overseeing implementation of a project; local governments; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community-based organizations; the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; faith-based groups, the judiciary branch; and other organizations.

Mode of data collection
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Other [oth]

Research instrument
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The Questionnaire consists of 8 sections:

A. General Issues Facing XXXX: Respondents were asked to indicate whether XXXX is headed in the right direction, what they thought were the top three development priorities in XXXX, and which areas would contribute most to reducing poverty and generating economic growth. They were also asked to indicate what best illustrate how "shared prosperity" could be achieved in XXXX.

B. Overall Attitudes toward the World Bank Group: Respondents were asked to rate their familiarity with the World Bank, Caribbean Development Bank, European Caribbean Development Bank, Organization of Eastern Caribbean States (OECS), International Monetary Fund, and Inter-American Development Bank, and their perceived effectiveness of these organizations in XXXX. They were asked to rate the Bank staff's preparedness to help XXXX solve its development challenges, their agreement with various statements regarding the Bank's work, and the extent to which the Bank is an effective development partner. Respondents were also asked to indicate the Bank's greatest values, greatest weaknesses, the most effective instruments in helping reduce poverty in XXXX, in which sectoral areas the Bank should focus most resources, to what reasons respondents attributed failed or slow reform efforts. Respondents were invited to provide their views on the Bank's capacity building support to XXXX, whether the Bank's current level of local presence is appropriate, and to what extent the combination of financial, knowledge, and convening services that the Bank provides in XXXX meets the national development needs of XXXX.

C. World Bank Group Effectiveness and Results: Respondents were asked to rate the extent to which the Bank's work helps achieve development results, the extent to which the Bank meets XXXX's needs for knowledge services and financial instruments, and the perceived importance and the Bank's level of effectiveness across thirty-one development areas, such as job creation/employment, education, economic growth, and agricultural development. They were also asked to indicate where they think the World Bank Group's decisions that support the program in XXXX are made primarily, and the extent to which the Bank's internal evaluation mechanism holds the institution accountable.

D. The World Bank Group's Knowledge: Respondents were asked to indicate how frequently they consult the Bank's knowledge work and activities and to rate quality of the Bank's knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality. Respondents were also asked whether they read/consulted the most recent LAC Flagship Report and whether it raised substantive new information and insight and provided useful information in their work.

E. Working with the World Bank Group: Respondents were asked to rate their level of agreement with a series of statements regarding working with the Bank, such as the World Bank Group's "Safeguard Policy" requirements being reasonable, the Bank imposing reasonable conditions on its lending, disbursing funds promptly, increasing XXXX's institutional capacity, and providing effective implementation support. They were asked to rate the extent to which several aspects of the Bank's delivery work contribute to solving XXXX's development challenges. They were asked to indicate whether the Bank's approach to risk is appropriate.

F. Recent Trends and The Future Role of the World Bank Group in XXXX: Respondents were asked to indicate to what extent they believe the World Bank Group has moved in the right direction in terms of the focus of its work in XXXX and how significant a role international development cooperation should play in XXXX's development in the near future at the federal, state, and/or municipal level. Respondents were asked to indicate what the Bank should do to make itself of greater value. Respondents were asked to indicate what services the Bank should offer more and what development areas XXXX would benefit the most from the Bank or other donors playing a leading role.

G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the Bank. Respondents were asked about their awareness of the Bank's Access to Information policy, whether they used/had used the World Bank Group website. Respondents were also asked about their level of agreement that they know how to find information from the Bank, that the Bank's social media channels are valuable sources of information about the institution, and that the Bank is responsive to information requests. Respondents were also asked to indicate what kind of e-services they are currently subscribed to.

H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the World Bank Group, which agencies of the World Bank Group they work with in XXXX, and their exposure to the Bank in XXXX.

Questionnaires were in English.

Response rate
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A total of 119 stakeholders participated in the survey (79% response rate).

摘要
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世界银行集团致力于评估四個東加勒比海地區國家（格林納達、多米尼克、聖文森特和格林納丁斯、安提瓜和巴布達）的客戶及夥伴對於發展的觀點，以及觀察與社會經濟發展相關活動的各方意見。本調查將為在東加勒比海地區工作的世界銀行集團團隊提供更深層次的洞察，了解銀行工作的感知狀況。這是世界銀行集團評估其利益相關者觀點的工具有一。在這種理解下，世界銀行集團希望建立更有效的策略，以支持東加勒比海地區的發展。世界銀行集團委託獨立機構監督此項工作的物流事宜。

本調查旨在達成以下目標：
- 協助世界銀行集團更深入地理解四個東加勒比海地區國家（格林納達、多米尼克、聖文森特和格林納丁斯、安提瓜和巴布達）的利益相關者對銀行的感知；
- 從這些國家的利益相關者獲得系統性的回饋，包括：
- 對於XXXX總體環境的觀點；
- 對於在XXXX對世界銀行集團總體態度的評價；
- 對世界銀行集團在XXXX的效率、成果、知識工作和溝通及信息共享的整體印象；
- 對近期趨勢及世界銀行集團在XXXX未來角色的感知。
- 利用數據幫助確立XXXX國家策略。

分析單位
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利益相關者

範圍
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四個東加勒比海地區國家（格林納達、多米尼克、聖文森特和格林納丁斯、安提瓜和巴布達）的世界銀行利益相關者。

數據類型
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樣本調查數據 [ssd]

抽樣程序
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2013年10月至11月，四個東加勒比海地區國家的151名世界銀行集團利益相關者被邀請參與國家調查，提供對銀行對國家援助的意見。在每個國家，參與者來自總統辦公室、總理/部長辦公室、議會議員辦公室、部門、部門部門或實施機構；為世界銀行集團支持項目/計劃工作的顧問/承攬商；監督項目實施的項目管理單位（PMUs）；地方政權；雙邊和多邊機構；私人部門組織；私人基金會；金融行業/私人銀行；非政府組織；基層組織；媒體；獨立政府機構；工會；宗教基礎組織；學術/研究機構/智庫；宗教基礎組織，司法部門；以及其他組織。

數據收集方式
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其他 [oth]

研究工具
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問卷包含8個部分：

A. XXXX面臨的總體問題：調查者被問到XXXX是否走向正確方向，他們認為XXXX最重要的三個發展優先事項是什麼，以及哪些領域最有可能減少貧困和促進經濟增長。他們還被問到如何最好地說明在XXXX如何實現‘共享繁榮’。

B. 對世界銀行集團的總體態度：調查者被問到對世界銀行、加勒比發展銀行、歐洲加勒比發展銀行、東加勒比海地區組織（OECS）、國際貨幣基金組織和美洲開發銀行的熟悉程度，以及他們對這些組織在XXXX的感知效率。他們被問到評估銀行人員幫助XXXX解決發展挑戰的準備程度，他們對銀行工作的各種聲明的同意程度，以及銀行作為有效發展夥伴的程度。調查者還被問到銀行的最大價值、最大弱點、在XXXX幫助減少貧困的最有效的工具，銀行應該在哪些領域專注最多資源，他們將失敗或改革進程緩慢的原因歸因於什麼。調查者被邀請提供對銀行對XXXX能力建設支持的觀點，銀行當前的本地存在程度是否適當，以及銀行在XXXX提供的財務、知識和籌集服務在何種程度上滿足XXXX國家發展需要。

C. 世界銀行集團的效率與成果：調查者被問到銀行工作幫助實現發展成果的程度，銀行滿足XXXX對知識服務和金融工具的需求的程度，以及對於三十一個發展領域（如創造就業/就業、教育、經濟增長和農業發展）的重要性感知及銀行的效率水平。他們還被問到他们认为世界銀行集團支持XXXX項目的決策主要是在哪裡做出的，以及銀行的內部評估機制在何種程度上對機構負責。

D. 世界銀行集團的知識：調查者被問到他們多久會參考銀行的知識工作和活動，以及對銀行的知識工作和活動的質量進行評價，包括它對發展成果的貢獻有多大以及其技術質量如何。調查者還被問到是否閱讀/參考了最新的LAC旗艦報告，以及它是否提出了有實質性新信息和洞察力，並在他们的工作中提供了有用的信息。

E.與世界銀行集團合作：調查者被問到對於與銀行合作的各種聲明的同意程度，如世界銀行集團的‘保護政策’要求是否合理，銀行對其貸款的條件是否合理，及時放款，增加XXXX的機構能力，以及提供有效的實施支持。他們被問到銀行的交付工作中哪些方面有助於解決XXXX的發展挑戰。他們被問到對於銀行風險處理方法的適當性有何看法。

F.近期趨勢及世界銀行集團在XXXX的未來角色：調查者被問到在XXXX，世界銀行集團在工作的重點方面是否已經走向正確方向，以及國際開發合作在近期內應在XXXX的發展中扮演多重要的角色。調查者被問到銀行應該如何提高自身的價值，以及銀行應該提供更多哪些服務，XXXX從銀行或其他捐贈者的領導角色中受益最大的發展領域是哪些。

G.溝通與信息共享：調查者被問到他們如何獲取有關經濟和社會發展問題的信息，他們希望如何從銀行獲取信息。他們被問到對銀行信息訪問政策的了解程度，是否使用/使用過世界銀行集團網站。他們還被問到對於他們是否知道如何從銀行找到信息的同意程度，銀行的社交媒體渠道是該機構信息的重要來源，以及銀行對信息請求的回應程度。調查者還被問到他們目前訂閱的電子服務類型。

H.背景信息：調查者被問到他們當前的職位、專業領域、是否與世界銀行集團專業合作，在XXXX與世界銀行集團的哪些機構合作，以及他們在XXXX對銀行的接觸程度。

問卷使用英文。

回應率
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總共有119名利益相關者參與了調查（回應率為79%）。”
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