Metropolitan Lagos Dataset on Customers' Perception Ratings of Problems Associated with Electricity Distribution

The Metropolitan Lagos dataset consists of the files (i) tsetimi_lagos_dataset.sav and (ii) tsetimi_lagos_dataset.xlxs. The two files contain the same number of records (377) and same information. The first file is in IBM SPSS database format while the second is in Microsoft Excel spreadsheet format. The SPSS database format can be accessed in the data view of SPSS. The fieldnames, field descriptions and field types are self-contained in the SPSS database file.

The dataset is part of a nationwide survey on the problems associated with electricity distribution and generation in Nigeria. A pilot survey [1] of this research was conducted in Delta State South-South, Nigeria. The files for the pilot survey are available in [2]. The survey for the Lagos data set was conducted by means of a well-structured questionnaire administered by trained interviewers. The questionnaire for the research collected information on respondents’ bio-data, experience with the services of their distribution companies and observed problems on electricity distribution from the fieldwork. The perception ratings on the services of distributions companies from the electricity customers was on a five-point scale based on the following metrics adapted from [3]:
i. Overall satisfaction with services of distribution company;
ii. Quality and reliability of power from distribution company;
iii. Reasonableness of bills from distribution company;
iv. Billing system of distribution company;
v. Corporate image of distribution company;
vi. Effectiveness of Communication of distribution company with stakeholders;
vii. Customers service of the distribution company.
The respondents scored the metrics between 0 and 5 inclusive depending on their perception on the above metrics.
The scores of the respondents on the observed problems were based on the following items listed below:
i. Low voltage;
ii. Incessant power outages;
iii. Load Shedding;
iv. Inadequate number of meters;
v. Inadequate distribution lines;
vi. Unreasonable price of power;
vii. Illegal connections;
viii. Inadequate number of transformers;
ix. Stealing of Distribution facilities;
The respondents assign a score between 0 and 10 inclusive depending on their perception on the level of severity of the observed problems.

References
[1] J. Tsetimi, A. O. Atonuje and E. J. Mamadu. An Analysis of a Pilot Survey of the Problems of Electricity Distribution in Delta State, Nigeria. Transactions of Nigerian Institution of Mathematical Physics. 2020; 12(7): 109-116
[2] J. Tsetimi. Customers' Problems with Electricity Distribution in Delta State Nigeria, [dataset], Mendeley Data, V1, doi: 10.17632/msrhyv489k.1. 2020. Accessed 16th February, 2021. Available:
http://dx.doi.org/10.17632/msrhyv489k.1
[3] D. Smith, S. Nayak, M. Karig, I. Kosnik, M. Konya, K. Lovett, Z. Liu, and H.Luvai. Assessing Residential Customer Satisfaction for Large Electric Utilities. UMSL, Department of Economics Working Papers. (2011).