electricsheepafrica/nigerian-telecom-chatbot-and-live-chat-logs

该数据集是基于聊天机器人和实时聊天日志的文本客户互动数据集，包含400,000条记录，共14列，包括会话ID、会话开始和结束时间、持续时间、客户ID、运营商、通信渠道、意图、处理者、是否升级到人工、消息数量、问题是否解决、客户满意度以及语言。数据集涵盖了尼日利亚电信特征，如地理覆盖、运营商、电话号码格式等。

This dataset is composed of text-based customer interactions with chatbots and support agents, containing 400,000 records across 14 columns, including session ID, session start and end times, duration, customer ID, operator, channel, intent, handler, escalated to human, message count, resolved, customer satisfaction, and language. The dataset incorporates Nigerian telecommunications characteristics such as geographic coverage, operators, and phone number formats.