Navigating Personalised Support in Universal Credit: Local Support, Care Responsibilities, and Claimant Experiences

This dataset was collected as part of a qualitative case study exploring the behavioural effects and lived experiences of claimants interacting with the Universal Credit (UC) system in the UK. The research examines how digitalisation, conditionality, and frontline service delivery shape access to welfare support and influence claimants’ pathways toward financial stability and employment. The dataset includes anonymised transcripts from in-depth interviews with UC recipients and frontline stakeholders, and supports broader analysis on welfare reform, personalised support, and socio-digital inequalities under austerity.