Dataset of the paper "The role of the store in managing postpurchase complaints for omnichannel shoppers"
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资源简介：
This dataset was used in the paper: Miquel-Romero, M. J., Frasquet, M., & Molla-Descals, A. (2020). The role of the store in managing postpurchase complaints for omnichannel shoppers. Journal of Business Research, 109, 288-296 (https://doi.org/10.1016/j.jbusres.2019.09.057)
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Zenodo创建时间：
2025-01-30
