Proactive public services in the age of artificial intelligence: Towards post-bureaucratic governance

These files are supplementary files for the “Proactive public services in the age of artificial intelligence: Towards post-bureaucratic governance” study to be published with EGOV2025. The aim of this study is to synthesise knowledge around PPS research, identifying key factors such as expected benefits and motivators, barriers, levels of proactivity, beneficiaries, and strategies for public administrations to shift from reactive to proactive and personalised service delivery, to identify open issues and the direction of future research on PPS. File "Protocol.xlsx" presents the protocol to decompose studies identified within SLR, with SLR results (list of studies) available in the file "SLR.xlsx".