Quality management in Human Milk Banks: a scope review

ABSTRACT Objectives: to identify the main quality management interventions used by professionals working at Human Milk Banks. Methods: a scope review conducted at PubMed, VHL, Scopus, SciELO, CAPES thesis and Google Scholar databases. Primary studies were included that address quality improvement strategies to improve Milk Bank processes in Portuguese, English and Spanish. Results: search totaled 192 scientific studies, 17 of which met the objective of the study and inclusion criteria. The main quality management interventions used in the Human Milk Bank addressed tools for continuous improvement. Six were aimed at improving processes, one to prevent errors and failures and two to achieve continuous monitoring. Final Considerations: the tools used by professionals working in Human Milk Banks have demonstrated effectiveness in managing the quality of services.摘要 研究目的：识别人类母乳库（Human Milk Banks）从业人员所采用的主要质量管理干预措施。研究方法：本研究针对PubMed、VHL、Scopus、SciELO、CAPES学位论文库及Google Scholar数据库开展范围综述。纳入以葡萄牙语、英语及西班牙语发表的、探讨用于优化母乳库流程的质量改进策略的原始研究。研究结果：本次检索共获取192篇学术文献，其中17篇符合本研究的研究目标与纳入标准。人类母乳库中所采用的主要质量管理干预措施以持续改进工具为主，其中6项针对流程优化、1项用于预防差错与故障、2项用于实现持续监测。研究结论：人类母乳库从业人员所使用的各类工具已被证实可有效管理服务质量。