THE SIX SIGMA PROGRAM INSTITUTIONALIZATION PROCESS IN AN AUTOMOBILE COMPANY

ABSTRACT The present article intends to analyze the institutionalization process on the six sigma program in the automobile company, located in ABC region at São Paulo state. Being about dissertation project, the article presents the results gotten in the validation of research instrument through answers by specialists in the six sigma program implementation. By applying questionnaires and interviews it was possible to identify the periods of institutionalization steps and to validate a research instrument to be used in future research.